blakeallenyoung wrote:A new family moved into our ward and their son who is currently serving a full time mission does not show up on the drop-down list even though we have moved his records in. How do I add him to the list so he'll show as an available option on the drop-down?
Moving membership records does not automatically transfer responsibility for missionary payments, so until you take action, payments will continue to be deducted from the ward that is currently responsible for his missionary payments (most likely the ward where they used to live).
To transfer financial responsibility you need to call the Global Service Center. But before you do that, you need to coordinate with the family and with the other ward so that you are sure of the timing. The payment for May was most likely already deducted last week. Was the corresponding donation made by the family in that ward or in your ward? When you transfer responsibility, you can specify when responsibility changes, and that can be retroactive. So be sure you know just where payments have been made charges have been deducted so you can specify the correct transfer date.
Questions that can benefit the larger community should be asked in a public forum, not a private message.
