Online tithing not showing up on yearend tithing statement

I was just getting ready for tithing settlement and I printed my own tithing statement. I noticed that there were no entries past September. None of my contributions have showed up since I began paying online. The monthly statements show the amounts, but not my yearly total. Anyone else have this problem?

There is a PDF file in MLS in Finance > Financial Statements sent down from headquarters with all donations made to other units for the year to the date of the file. I believe the date of the file is 3 November. This is in addition to the standard tithing settlement statement found in the Tithing Settlement menu item for those donations made to your current unit. Those who have made donations online can go online and view all their donations there. The online tool will show all donations to date.

jdlessley wrote:There is a PDF file in MLS in Finance > Financial Statements sent down from headquarters with all donations made to other units for the year to the date of the file. I believe the date of the file is 3 November.

From what I can tell this PDF does not include anyone who has made any online donations. Probably they assume anyone who has made online donations can get a better, more up-to-date copy there.

bgerth wrote:I was just getting ready for tithing settlement and I printed my own tithing statement. I noticed that there were no entries past September. None of my contributions have showed up since I began paying online. The monthly statements show the amounts, but not my yearly total. Anyone else have this problem?

No one I've talked to during tithing settlement has mentioned anything like that. I'd suggest looking in MLS to see if you can find any of the online donations and see if they are tied to a different donor record. Maybe your non-online donations are tied to a record that isn't tied to your membership record. Also, are you sure that your LDS Account is correctly tied to your membership number (you can check by going to https://ldsaccount.lds.org)?

We have experienced this with a small number of users in our ward, found during tithing settlement. The donations do not appear on the PDF of donations made to other wards and my suspicion is that the LDS.org account that member is paying tithing on is not correctly tied to the membership account. I will attempt to do further investigation to determine for sure what is happening.

dchadcluff wrote:The donations do not appear on the PDF of donations made to other wards

That's not where I'd expect to see them, unless they belonged to another ward when they made the donation. Check the ward's records.

It's certainly possible that they donated under a different name/MRN - perhaps that of the spouse.

Online donations do appear in the Member's Donation Reports for our Ward. The reason I know is my bishop reported the last 3 of his were missing from his donation report. When we looked at his wife's donation report they were listed there (she entered the donations for the family online those months).

I suppose a footnote is in order - when a member donates on-line, the donations go to whatever ward their records happen to be in at the moment. So, if a member moves, their on-line donations can be spread across more than one ward. However, the whole thing should be available to the member on-line from all the wards - assuming the donation was properly attributed to the right MRN.

russellhltn wrote:

dchadcluff wrote:The donations do not appear on the PDF of donations made to other wards

That's not where I'd expect to see them, unless they belonged to another ward when they made the donation. Check the ward's records.

It's certainly possible that they donated under a different name/MRN - perhaps that of the spouse.

Correct, the member in question has been a long time member of the ward (more than 2015), the donations were made under his LDS.org account, not his spouse, but do not show up in the Ward generated Tithing Settlement sheet. I haven't yet been able to confirm, but I'm guessing that his LDS.org account isn't properly connected to his membership record number to show he is in this ward.

I got married about 6 months ago and none of my tithing payments before August show up online. I am not sure if my getting married is why I have run into this problem or if I happened to start paying tithing online at about the same time. Those tithing payments would not be under my husband's name because we were not married at the time and wouldn't have been paying tithing together or accidentally mixing up accounts.

osborna wrote:I got married about 6 months ago and none of my tithing payments before August show up online.

In order for those payments to show up on-line, the donation has to be credited to your Membership Number (MRN). Most likely, the ward you donated to did not associate your donations. They may have credited it to your name, but the donor record wasn't connected to your membership number.

You'll need to contact that ward to get your tax statement and/or get your donations credited to your MRN.

As Ward Clerk, I'm really worried about this as I just got our 2015 Tax Statement from Salt Lake City - and it excludes all donations from Sept 1, 2015 - December 31, 2015!! Not only the Tax Statement, but also our online donation history has mysteriously now deleted all our payments, even though they went through when we made them. All were made in my name.

I've checked MLS and it also shows no donations since September 1st. In September, we were moved to a different ward within the stake. Yet we've made donations to the new ward and even confirmed them in tithing settlement in December. Now there is no online record of our having done so!

Just spoke to the Ward clerk of another ward and he has seen the same thing. Beyond concern for myself, I have got to have an answer to this problem immediately. We will be getting a lot of questions. Especially after our ward dutifully encouraged members to use online donations, even taking a fifth Sunday to encourage them and show them how.

What answers shall I give to our members? My wife?

I just had this come up today. I was handing out the end of year tax statements to the members today. As I gave it to one sister who moved here a few months ago, she asked about a donation. She had made several in her past ward, and right before she moved, she made one on-line for a significant amount. Of course, the one we printed from MLS didn't have that since it was in her previous ward, but the one the church sent didn't have it on it either. Where do we send these people for answers?

mumfordj2 wrote:As Ward Clerk,

As a clerk, you have access to the Local Unit Support line. Give it a call and see if they can figure out what's going wrong with your donation statements.

Make sure your donor record in MLS is associated with your membership record.

Also note that the year-end tax statement will NOT show donations made to non-taxable accounts like the Budget or Other:Authorized Member Financed Activities.

Generally speaking, in-ward donations and on-line donations will show up on one statement ONLY if the member's MRN is associated with both the ward's donor record and their LDS Account - and the MRNs are the same (by default, they will not see donations recorded under the spouse's MRN).