Household Not Listed

One of the households does not appear on the Household list (or any other list in the Home Teaching section). How do I get this fine brother back? Is there a way to repair the home teaching tables?

Is he a member? Is he assigned to a different quorum or group than his priesthood office?

Member and correct quorum. Was in system as home teacher and home teaching household. Moved one of his assignments and then he disappeared from print outs, but still okay on screen views. Then tried moving all of his assignments and now is gone from all of HT lists. Seems like I corrupted something.

If you removed all his assignments, then he's going to move to the default "unassigned" list - EQ for a HoH who is an Elder, otherwise, to the HPG.

Not there. If we assume that some table in the Home Teaching application has become corrupted, how do I report this to someone who can repair this?

Since you speak of house holds, I assume we're talking about trying to assign home teachers to him, not assign him to home teach.

Are you sure he's still the Head of House for that household (and that household is still in the ward)? Is he a member of the ward, or out of unit leader? Is he a member HoH or the spouse of a member?

Since HT/VT data was ported from MLS, I'm wondering if he's a non-conforming entry that was dropped because of some change in the "business rules" between MLS and LCR.

Thanks for your help. Yes, this brother is HoH, member, and still shows up in all of the other applications along with his member spouse, but nowhere in the HT application so can't assign a home teacher to the household.

Are you able to assign his household from the companionships tab, instead of the households tab?

While the brother may not show up on the lists, have you tried typing in his name rather than trying to select him from a list?

Any chance he's an out of unit member, or currently serving a mission (even if it's a mission where he's still in his home unit)? Those would be the most likely reasons for a member who might show up in other places not showing up in HTVT.

There is an "at-home" missionary couple in your unit. You can see them listed on the list under Organizations > Full-Time Missionaries. Is this the member in question?

Yes. The brother and his wife just started a mission (church service mission) assigned to our stake. We understood that he should not have any home teaching assignments, but thought that we still needed to home teach them. Official policy?

One of the business rules that HT/VT uses to identify whether a family/sister should be home/visit taught is whether they are serving a full-time mission. The business rules (as they stand now) specify that members serving a full-time mission should not be listed as potential home or visiting teachers and should not be listed on the household or sister list as candidates to be visited. Based on the feedback we have received, we have given this scenario to the product managers to be reviewed but have not received direction to change anything.