Full time missionary not shown on LDS Tools iPhone app

We have a missionary serving from our ward who does NOT show up on the "Missionaries" list in LDS Tools (iPhone). I'm referring to the menu items accessed from the menu icon in the upper left corner of the main app screen. (Directory, Callings, Missionary, etc.). In the Missionary list, it has a section called "Serving Missionaries" and there are eight full-time missionaries listed there. But one is missing. If I open lds.org/lcr, and look at Leader and Clerk Resources, Organizations, and then select "Full Time Missionaries" it shows nine missionaries, including the one missionary missing from the iPhone app. (His listed start date is 16 Sept 2015.) Interestingly, the iPhone app does show one missionary couple with a later start date. How can I make the missing missionary show up on LDS Tools?

trohlfing wrote:If I open lds.org/lcr, and look at Leader and Clerk Resources, Organizations, and then select "Full Time Missionaries" it shows nine missionaries, including the one missionary missing from the iPhone app.

What happens if you go to the Directory? Does it show 9 or 8?

Which "directory" are you talking about? The directory in LDS Tools doesn't show missionaries grouped together. But the missing missionary does show up under his family on the directory.

trohlfing wrote:Which "directory" are you talking about? The directory in LDS Tools doesn't show missionaries grouped together. But the missing missionary does show up under his family on the directory.

lds.org/directory

trohlfing wrote:Which "directory" are you talking about? The directory in LDS Tools doesn't show missionaries grouped together. But the missing missionary does show up under his family on the directory.

http://lds.org/directory

trohlfing wrote:Which "directory" are you talking about?

lds.org/directory

On the left side, select "Missionary". You should see all full-time missionaries serving in the ward as well as serving from the ward.

If you have access, it might be interesting to check the missionary's privacy settings in his family. I don't think that has an effect, but it's worth checking.

OK, thanks for the clarification. When I look there (lds.org, Missionary), I see all nine expected missionaries. I looked at the missionary's records, and also his father's records, on lds.org/lcr. (I am the ward clerk.) I didn't see anything indicting any privacy settings there. I presume you mean the "contact settings" that one can see on his own profile. I didn't see any way I as the ward clerk can see his privacy settings. If he was set to "private" would that cause this issue?

trohlfing wrote:I looked at the missionary's records, and also his father's records, on lds.org/lcr. (I am the ward clerk.) I didn't see anything indicting any privacy settings there.

I'm not sure if there's privacy settings in LCR. But as a ward clerk, you should be able to edit the contact information and privacy settings in the directory for all of the ward members.

I wouldn't think privacy settings would affect this, but I'm trying to think of what might be different that's causing the issue.

trohlfing wrote:How can I make the missing missionary show up on LDS Tools?

Have you recently done a Sync in LDS Tools?

aebrown wrote:

trohlfing wrote:How can I make the missing missionary show up on LDS Tools?

Have you recently done a Sync in LDS Tools?

Yes on the sync, and I just re-sync'd, with no change in the result.

Is this missionary at the MTC, or has he / she arrived in the mission field?

I have heard of missionaries at the MTC not showing in the "Serving Missionaries" section of LDS Tools. I'm not sure if this is also true for lds.org/directory.

He has one more week in the MTC.

I'm willing to bet that after he leaves the MTC, he'll show up in LDS Tools. I've brought this to the attention of the LDS Tools team before.

I have a similar problem. None of the full time missionaries show up as having callings in our ward. They are listed as being "members without callings." When I go to the website LDS.org, under membership, they are correctly identified as being full time missionaries. But on the iPhone version of LDS tools, their callings do not show up. In the windows version of LDS tools, they are also not shown with any callings.