Tech Forum Archive

Wont accept my Email

2 postsstarted by beckygib 1,702 viewsoriginal topic

beckygib
New Member
#1
when trying to do the online donation. It says I need a primary Email and to follow link. I follow the steps and I have my primary Email there but it wont accept it. What do I do ?
russellhltn
Community Administrator
#2
beckygib wrote:when trying to do the online donation. It says I need a primary Email and to follow link. I follow the steps and I have my primary Email there but it wont accept it. What do I do ?
So when you go to ldsaccount.lds.org, Contact settings, you have a email address in both fields?

And when you say "wont accept it", is it not accepting the email you enter, or online donation still not accepting you?

If the latter, I'm guessing you may need to logout and log back in, or give the systems time to catch up with each other.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.