lds.org not in English Language when I open page up

20 postsstarted by dekstrider 6,804 viewsoriginal topic

New Member
#1
Just like what the title says, whenever I open the lds.org page it opens in Spanish and not in English like it should. The rest of my pages on the internet are in English and this problem has never happened to me before. Could someone please help me figure it out?
New Member
#2
Getting it where I am as well. Cannot reset to English. It is just the home page and home page English redirect. I can get the rest of lds.org in English if I change the "lang=" after it loads.
New Member
#3
same thing happening to me, I thought maybe I had a virus or something, so I reset router, modem, did virus scans with malwarebytes, and norton ... but same thing is happening. I am using google chrome on windows 10. same thing happens on my cell phone when connected to wifi. but not cell network.
Senior Member
#4
It's happening to me, too. I tried different browsers. I'm not even able to change the language to English. I've tried changing "spa" in the URL to "eng" and I've also tried the language selector to change it to English. It just goes back to Spanish. I was able to change the language to German successfully, so I guess it's just an issue with English.

It was working fine for me this morning in English.
Senior Member
#5
The problem appears to be fixed for me now. Are others still experiencing the problem?
New Member
#6
Cleared up here as well.
New Member
#7
it is happening to me also.. do I have a virus?
Senior Member
#8
toddcoons wrote:it is happening to me also.. do I have a virus?
This appears to be a problem on the church's computers, not the computers of individuals accessing the church web site.
Senior Member
#9
This morning in the middle of studying, the site switched from English to Spanish on me (when I clicked on a link). When I tried switching to English, it went to Portuguese.

I tried the "?English" trick someone mentioned (instead of ?lang=eng) and that worked.
New Member
#10
This is happening on my personal computer and a neighbor called asking for help when the same thing was happening on hers. Yesterday it was Spanish. Today it is Hmoob. I called a tech yesterday. He said they had been having calls about it and that the problem had been called in. He told me what to do to fix it back to English each time it happens, but it is not working today. It seems to be OK on my PC but not on my iPad browser. In Googleing for answers, I found the issue in 2010, 2011, & 2012. I hope it can soon be fixed.
Senior Member
#11
While we have experienced these issues in the past (and someone from the church confirmed in these forums somewhere that they thought they had fixed the problem entirely), this seems to be a slightly different behavior than what I have seen in the past because changing to English isn't working very well. I'm glad someone is aware of the issue. Being the weekend, I wouldn't expect it to get attention until next week.
New Member
#12
My region is the US. Site auto-loads in Spanish. When trying to select REGION, the US is not an option. Closest selection is Canada English. Can at least navigate site by choosing the Canada designation. Discovered same issue in another household as well, so it is clearly not isolated to my experience. Issue is consistent with different browsers and among different devices.
Church Employee
#13
This is was an issues on the church server side. We have since resolved the issue and it should be showing up in English, or you desired language. If your lds.org is still showing in a language other than your own, I suggest that your clear your browsers cache and cookies and it should revert back to your preferred language.
New Member
#14
Cleared the cache. Still cannot find US in the North American region. Should it not be there? The Canada selection gives me a different view than the US.
Community Moderators
#15
Skinhorse wrote:Cleared the cache. Still cannot find US in the North American region. Should it not be there? The Canada selection gives me a different view than the US.
Did you delete your cookies or at least the one for LDS.org?
LDSAccountTech wrote:I suggest that your clear your browsers cache and cookies...
(emphasis added)
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
New Member
#16
Yes...cookies, cache, history all cleared...twicetimes. Still no US region option.
Member
#17
Back when they switched to the new white website, feedback told me there was NO U.S. Country page. Select "Worldwide" for the U.S. Site.
Church Employee
#18
Skinhorse wrote:Still cannot find US in the North American region.
United States is not added in the North American region. The view that the members in the States should use is Worldwide/English. However, after deleting the cache and the cookies, did the page revert back to English?
New Member
#19
When I go to the October Conference link it opens in Spanish. Am I being called to learn a new language? lol. I need to read the conference talks in English. I note that General Conference is a "Beta Site". Please help.
Member
#20
First off, make sure to select the green beta feedback tab and tell the developers you are in Spanish.

Next, after that clear your cookies and cache on your internet browser. This website is great showing how to clear both in IE, Firefox and chrome. It will be similar for safari and other browsers. http://its.uiowa.edu/support/article/719

After that, select the world symbol and change your country to "worldwide".

Then select your language as English.

These steps should restore you to English. When they bring new pages to the new white format it causes language issues. Please report back if after follows all these steps, it still doesn't work. Give updates to the green feedback tab (I know, broken record). Developers are rarely here as this is user to user help.