Lds. Calendar not coming up

I've been having touble for a few weeks now. I'm a calendar administrator and have full calendar rights. When I log on it takes much longer to load than normal and when it finally does load all events after Sept. 27th aren't there. I can add events in Week View but not in Month View and once those events are added I can't get them to them in Because all events aren't displaying prior to that Sept. 27th date. I can see the events in LDS Tools, so they are there... but editing and viewing events has become near impossible. Others in my ward are having similar difficulties.

Overload? Have you tried unchecking calendars to see if the remaining ones start working?

It's so frozen I can't even uncheck calendars or recheck calendars. I had limited functionality last week now it seems like it's totally down.

What device and browser are you using?

I've tried on Chrome, Explorer and Firefox. With different PCs and my phone's browser

nashbaer, can you go to https://www.lds.org/header and paste the results in a PM to me? The developers are aware of a "performance issue" but want to see if your problem is the same issue.

For performance issues, they advise turning off all location calendars and only using the one that you need to check for conflicts. But you're saying you can't get that far.

Good news. We found the problem and a fix for it. It involved some repeating events that were going into an endless loop and eventually filling the stack. The next release has quite a few fixes and should greatly stablize recent problems. It will be released either next week or the week after. We know that wards and stakes are trying to put in their 2016 events so we want to make sure things are working well as traffic increases. Also church-wide events for 2016 should be loaded in very soon.

Dave Crockett
calendar product manager

Is there anything I can do now to basic access over the Ward calendar, or add events?

CrockettDR wrote:Good news. We found the problem and a fix for it. The next release has quite a few fixes and should greatly stablize recent problems. It will be released either next week or the week after.
Dave Crockett
calendar product manager

Hi Dave,
Any new projections on the time frame that the next Calendar update will be released?
Thanks,
Larry H.

ELHawkes wrote:

CrockettDR wrote:Good news. We found the problem and a fix for it. The next release has quite a few fixes and should greatly stablize recent problems. It will be released either next week or the week after.

Any new projections on the time frame

It appears that "or the week after" will be the closer estimate. That would be this week, which is not yet over.

CrockettDR wrote:Good news. We found the problem and a fix for it. It involved some repeating events that were going into an endless loop and eventually filling the stack. The next release has quite a few fixes and should greatly stablize recent problems. It will be released either next week or the week after. We know that wards and stakes are trying to put in their 2016 events so we want to make sure things are working well as traffic increases. Also church-wide events for 2016 should be loaded in very soon.

Dave Crockett
calendar product manager

What will be the easiest way to know when the new version of the calendar has been released?
Is there a way to see what version is running when you are viewing the calendar online?
Thanks.

ELHawkes wrote:Is there a way to see what version is running when you are viewing the calendar online?

If you are comfortable with a rather techy answer, you can use your browser's developer tools or an extension such as Firebug (for Firefox) to look at the page content when you are viewing the calendar. The <head> element near the top will look something like this: <head version="2.7.9.2-rev.c7aa294">, which gives you the current version number. That will change when a new version is released.

Note that some things (such as help content or Church-wide events) are not actually part of the application release, so they may very well change independent of the actual versioned application release. And of course knowing that the release number changed doesn't tell you exactly what changed, but at least you'll know that a new release is in production.

aebrown wrote:

ELHawkes wrote:Is there a way to see what version is running when you are viewing the calendar online?

If you are comfortable with a rather techy answer, you can use your browser's developer tools or an extension such as Firebug (for Firefox) to look at the page content when you are viewing the calendar. The <head> element near the top will look something like this: <head version="2.7.9.2-rev.c7aa294">, which gives you the current version number. That will change when a new version is released.

Note that some things (such as help content or Church-wide events) are not actually part of the application release, so they may very well change independent of the actual versioned application release. And of course knowing that the release number changed doesn't tell you exactly what changed, but at least you'll know that a new release is in production.

Well, I sometimes take the time to go a techy route like that, but I was hoping for something more straight forward that would tell us when the calendar version was released that includes the fixes specifically addressed in this thread, so I guess I will opt for my first question, but I do appreciate your reply.

ELHawkes wrote:What will be the easiest way to know when the new version of the calendar has been released?

So far we are still having a major problem with everyone in the stake not being able to view the online calendar when two particular Stake items are check at the left of the calendar screen. Most people don't know what the issue is, all they know is the calendar freezes as soon as you open it up. The calendar for our Stake has been unusable for 3 months.

Well even though I don't see any official word of an update, it would seem that a new version has been implemented this evening because the online calendar is not freezing with all calendar items being checked at the left side.
Although, I tried to create a test event and I cannot create an event at this time. I just get an error message saying,
"We were unable to process your request due to invalid data. Please check all fields and try again."

Update: I was selecting a Facility when creating the new test ,event and so I tried to create the event without a facility and then it created the event.

ELHawkes wrote:Well even though I don't see any official word of an update, it would seem that a new version has been implemented this evening because the online calendar is not freezing with all calendar items being checked at the left side.
Although, I tried to create a test event and I cannot create an event at this time. I just get an error message saying,
"We were unable to process your request due to invalid data. Please check all fields and try again."

See this post for a answer to both questions.

One bug fixed, a new one added.

Well it looks like they did something even though the two fields are still blank. The box to select rooms starts out with a red outline and it was staying red even with some rooms checked. I think that it why it was not letting me create an event. Now the red box goes away when at least one room is selected and if you select None in the setup/cleanup boxes, it then allows the event to be created.
I sure hope they don't have to roll back. I'm glad they are still there trying to get it worked out.

If Anyone is having this problem that calendar is not loading send me a message. It should be resolved.

when i pull up the calendar it only shows approximatley10 days. The rest of the month does not come up. I have changed the settings/calendar months 1, 3, 6, etc. but it makes no difference

bsheff wrote:when i pull up the calendar it only shows approximatley10 days. The rest of the month does not come up. I have changed the settings/calendar months 1, 3, 6, etc. but it makes no difference

How are you viewing the calendar? What screen?

If you go to the calendar at LDS.org, are events scheduled beyond 10 days in the future? It's possible that the ward/stake doesn't have events scheduled very far in the future.