Study notebook bar not showing up on PC

When I login and go to a conference address, or anything else, my notebook tool bar does not show up. I can bring the notebook up by itself, but I am unable to highlight, tag, or make notes as I am studying. Does anyone know what I may need to do to bring the toolbar up?

Being able to take notes depends on the material being formatted to allow it.

I'm in 3 Nephi chapter 1, and the study toolbar is not appearing for me. I can see annotated verses in the mobile phone application.

Sidney,

I can confirm the study notebook isn't working. From another thread, it looks probable that some server went down on Friday, and it won't likely be fixed until working hours tomorrow (Monday).

FWIW,

Liz

I was worried that it was just me. Thanks for the info Liz.

Thanks for this. I wondered why I wasn't getting the footer bar this weekend. Tried refreshing, clearing cache, (of course having signed in), etc. I'll try again tonight or tomorrow and see if it's fixed. Other sites & boards I'm familiar with announce such things in a site updates/news feed. Is there a page where downtime for a feature or other temporary technical problems with LDS.org are announced so I can check there first in future? I didn't see one listed among the message boards here, but I haven't delved too deeply yet.

Even if downtime was announced, I don't think this downtime was planned, and people probably aren't even aware of it. I hope they figure it out today. I could send feedback, but they seem to be weeks behind right now in responding to feedback.

Still down. Been down for several days. Hope they fix the problem soon.

We thought we had this fixed this morning, but our server caches don't seem to be clearing. Looking into it.

@barkeraj

It wasn't working for me on Sunday, but it worked on Monday. Today it's not showing the study bar again. I can still highlight and mark and annotate on my phone, so it isn't hindering my study but just wanted to let you know it was working at some point, if that makes a difference to sorting the problem.

It's working for me at the moment (3 hours later than the previous post)...

FWIW,
Liz

Same here. It worked last night. Today it doesn't.

We are still working to get the caches cleared on our servers. Something won't let go. It seems that some areas are cleared and others or not.

barkeraj wrote:We are still working to get the caches cleared on our servers. Something won't let go. It seems that some areas are cleared and others or not.

Thanks for your efforts to fix it. I use it pretty much every day.

And now it's working again. I wonder if it depends which server my request is directed to?

And now I opened another page and it's missing.

I got a 404 on this:
https://edge.ldscdn.org/cdn2/csp/ldsorg ... ls.init.js

The study bar shows up for my scriptures and general conference, however it doesn't show up for institute manual or the talks in the Liahona. Do I need to do something to get it to show up for those? it used to show up for those.

This won't be any help, but I get the study bar in the first old testament manual. Which institute manual were you trying? I also get it in the current issue of the Liahona magazine. My understanding is that the problem manifests itself from page to page (one chapter will have it, the next won't, then the one after that will), so we may need actual pages. (Or it may be that it's all fixed, but some folks need to do the whole bit about emptying cache and deleting cookies - I don't know.)

Sorry I can't help beyond the fact that some pages in those manuals/magazines are working for me.

Liz

cathyjeananderson wrote:The study bar shows up for my scriptures and general conference, however it doesn't show up for institute manual or the talks in the Liahona. Do I need to do something to get it to show up for those? it used to show up for those.

Let me know if you have specific URLs that aren't working I can check on. The caches were cleared a couple days ago so it might be a local cache and the URL will help us troubleshoot.

Sorry for the problem. We'll do our best to solve it.