Missionary Not Appearing in Online Donations list

Greetings,

I found out today that we have two missionaries reporting on 9/9/2015 and one of them is on the list for the online donation system and one isn't. Does anyone know where that list comes from and how to resolve this issue?

Thanks,

Dave

The Missionary Department sets up missionary accounts in MLS based on the information in the missionary application that identifies the ward that will be financially responsible for funding the mission. I see two possibilities.

First, another ward is identified as the funding ward for one of the missionaries.

Second, the call to one of the missionaries came later and the account has not yet been set up.

I would consult with the ward clerk to see if he can determine which ward will be funding the mission for the missionary that has not appeared on the list.

Thanks. Neither of your theories holds in this case. This missionary has been in our ward his entire life. He didn't go to school anywhere that his records could have ended up in another ward. He received his call in April. The one appearing on the list received her call in June, two months later. It sounds like it might require a call to the missionary department.

Dave

superdave98 wrote:It sounds like it might require a call to the missionary department.

Yes. Let them know that one of the accounts is not appearing in your MLS and let them fix it for you.

lajackson wrote:

superdave98 wrote:It sounds like it might require a call to the missionary department.

Yes. Let them know that one of the accounts is not appearing in your MLS and let them fix it for you.

I understood him to say this is an online donation issue, not MLS.

In talking to the ward clerk, he didn't appear in either place, MLS or the online donation system where I noticed it. The clerk is messaged finance support. Hopefully they can help him get it taken care of quickly since the missionary leaves next week.