Edge Browser & Family Search

Is anyone having any issues with Family Search on the new edge browser in Windows 10. I've found that I can get it to work but navigating around the tree and making changes it will often hang for a while.

I appreciate the browser is still very rough round the edges, probably closer to a beta than a fully polished release. I've had issues when making videos on lds.org fullscreen too. It keeps the video the same size and gets rid of the other content.

Just wondering if the problems are unique to me. I noticed Ancestry specifically states it doesn't support edge at this time and it has some major functionality issues on edge.

My experience is very similar to yours. I treat Edge as a new browser that is neither fully functional nor supported.

Its a huge step on from IE though, I hope they can get it refined and working.

MS Edge browser is working fine for me today. I Microsoft fixed some issues that we saw months ago. Since the production release it seems to be good. Let me know if you have see any problems with the released version.

It seems to be working better for me now.

I am on the 10532 insider build for the threshold 2 release however so I am on a newer version of Edge than the production release.

If they can get some extensions sorted ill stick with it. Its a good browsr.

I also had similar problems with Family Search and Edge. Currently using Firefox which also plays video content in full screen unlike Edge and IE.

FamilySearch basically requires Chrome to work, anything else they'll tell you to use Chrome.

johnshaw wrote:FamilySearch basically requires Chrome to work, anything else they'll tell you to use Chrome.

Not true. See the FamilySearch Browser Compatibility and Support Policy, which shows that IE11, Firefox, Safari, and Chrome are supported, as well as iOS Safari and Android WebKit.

You may run across some support missionaries who let their personal preference for Chrome affect their answers, but I've also heard from support missionaries who love IE11 and recommend it. In any case, the above is the official policy, and I know that the web developers and testers go to great lengths to make sure the supported browsers work.

However, this discussion is about the Edge browser, and you'll note that it is not on the supported list at this point. I strongly suspect that it will be on that list at some point, but for now users of Edge are taking their chances.

I went a couple of years hearing everyone tell me Chrome. I've never even bothered looking at the compatibility because every time we attempted to diagnose 'slowness' we heard Chrome. Our 5 FHC Directors met monthly for a coordination meeting, I heard from them all the time that Chrome was required. I got it from Directors, FHC support, anyone I talked to. If that isn't the case anymore, that's great.

Wasn't there some Chrome-specific add-ons for FS? That could tilt the "favoritism".

johnshaw wrote:I went a couple of years hearing everyone tell me Chrome. I've never even bothered looking at the compatibility because every time we attempted to diagnose 'slowness' we heard Chrome. Our 5 FHC Directors met monthly for a coordination meeting, I heard from them all the time that Chrome was required. I got it from Directors, FHC support, anyone I talked to. If that isn't the case anymore, that's great.

Now John, how can you have more than one FHC Director? LCR only allows one per stake.
(Not trying to highjack the thread -- just being a bit snarky.)

I have not seen any current postings on this issue. I just updated to Windows 10 (wish I hadn't) but MS Edge gets me in but linking documents couldn't be done. An error 'unable to load' would occur. I went to another computer with standard IE and it worked fine. Anyone else having this or other problems????

Oh, before switching computers, I switched to Chrome which I hardly use and had the same issue.

This all occurred about midnight MST, any server issues seen at that time???

Keith

On Monday, Nov 16th, the Source Linker feature of Family Tree was having problems, so I would not blame it on your browser.

Familysearch Family Tree will not work correctly with any of my browsers, Edge, Mozilla, or Chrome. Well, it will bring up the pedigree chart, but will not open a person's individual record. I have spoken with 3 individuals at Familysearch support and they could not figure it out. One of them took over my computer to try to help with no success. Is there some setting that could be changed to help? Audrey Andrus

aandrus1 wrote:Is there some setting that could be changed to help?

Is this a laptop? Have you tried it on a different network? The fact so many browsers fail points to something in common with all of them. Do you have any security software that filters websites?

Thanks for your response. It is a laptop. I haven't tried it on a different network. I don't have another available at this time. I use McAfee Virus software. However, I don't seem to have trouble with other websites that I have encountered thus far anyway. I guess i could try disabling McAfee while using Familysearch, but I don't like the idea. I am usually using several family history sites at the same time.

aandrus1 wrote:Thanks for your response. It is a laptop. I haven't tried it on a different network. I don't have another available at this time. I use McAfee Virus software. However, I don't seem to have trouble with other websites that I have encountered thus far anyway. I guess i could try disabling McAfee while using Familysearch, but I don't like the idea. I am usually using several family history sites at the same time.

Perhaps I've been very unlucky with McAfee and reading various other forums I'm not the only one, but McAfee seems to cause a lot of problems. It also isn't that brilliant at catching nasties either. So disabling it on a temporary basis will at least eliminate it from the equation.

I did disable McAfee, both the virus & firewall. I tried all three browsers and no change. Which Anti Virus software do you like?

Personally I use Norton, but I usually recommend the free version of Avast for more casual computer users. Norton at one point got a very bad reputation for hogging resources. Since 2009 it has improved dramatically.

Biggles wrote:Norton at one point got a very bad reputation for hogging resources. Since 2009 it has improved dramatically.

I'd agree with both assessments. Personally, I use the paid version of Malwarebytes Anti-Malware.

Since it's a laptop, I'd try taking it somewhere where you can connect to another networks - like at church.

I'm new using edge. Tried it with familysearch 2/14/17. Fairly rough experience.

nlacanienta wrote:I'm new using edge. Tried it with familysearch 2/14/17. Fairly rough experience.

According to FamilySearch.org browser compatibility and support policy Information, the Edge browser should be fully supported on FamilySearch.org.

You said you are new using Edge. Are the challenges you faced on FamilySearch.org similar to challenges you face on other sites, or did you experience issues unique to FamilySearch.org? If the problems are unique to FamilySearch.org, then you could use the Feedback link on FamilySearch.org to report them, or list them here, or both. Wherever you report the issues, please note what pages you had problems with, and any error messages, incorrect page rendering, or other specific problems. It's difficult to give a helpful response when you don't provide any details.