Tech Forum Archive

Online Donations

9 postsstarted by Protege1970 4,220 viewsoriginal topic

Protege1970
New Member
#1
I am a part of a Singles Ward, where we have members located across many different wards. We had her double check to see if Membership Number, name etc were correct and had the green circle with check mark. She still gets the message that she cannot donate this way because "because they have not started online payments in my area." I have no problem using the donation site. Any thoughts on what the problem is? Thanks.
russellhltn
Community Administrator
#2
Protege1970 wrote:We had her double check to see if Membership Number, name etc were correct and had the green circle with check mark.
That's a good start, but you need to verify that it's her MRN and that MRN is actually in your Ward. Check on-line, as MLS can get out of sync.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
lolapetersen
New Member
#3
I am not getting my donation slip to come up.
russellhltn
Community Administrator
#4
The system seems to be running quite slowly right now.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
mfmohlma
Senior Member
#5
Worked for me just now.
SparkyMartin
Member
#6
lolapetersen wrote:I am not getting my donation slip to come up.
Are you still having issues with the Donation Slip displaying? If so, can you respond with your browser, operating system, and any other relevant details?
SparkyMartin
Member
#7
Edited 1 time, last by SparkyMartin on
Protege1970 wrote:I am a part of a Singles Ward, where we have members located across many different wards. We had her double check to see if Membership Number, name etc were correct and had the green circle with check mark. She still gets the message that she cannot donate this way because "because they have not started online payments in my area." I have no problem using the donation site. Any thoughts on what the problem is? Thanks.
I can check to see what is going on, but I will need the LDS Account username of the person in question.
jonesrk
Church Employee
#8
SparkyMartin wrote:
Protege1970 wrote:I am a part of a Singles Ward, where we have members located across many different wards. We had her double check to see if Membership Number, name etc were correct and had the green circle with check mark. She still gets the message that she cannot donate this way because "because they have not started online payments in my area." I have no problem using the donation site. Any thoughts on what the problem is? Thanks.
I can check to see what is going on, but I will need the LDS Account username of the person in question.

Thanks!

Dave Martin - Online Donations QA
The user name displayed in the forum is their LDS Account username. So in this case Protege1970 is his LDS Account username
SparkyMartin
Member
#9
jonesrk wrote:The user name displayed in the forum is their LDS Account username. So in this case Protege1970 is his LDS Account username
Yes, I noticed that. However, in this case they are reporting on behalf of another user in their ward or unit.