Member access to online donations

Hi,

Our unit recently gained access to make donations online. I have done it personally, and I know other members in my ward can access it as well. However, one member (that I know of) cannot access the donations page. I watched her log in to the website, but she got a notice saying that it is not yet available in her unit. I checked MLS and can see that she is indeed assigned to our ward. Any ideas as to how this could happen or how to fix it so she can make donations online?

Is it possible that she is not a member of your ward, but an out-of-unit member?

Sometimes MLS gets out of sync. Check LCR or the directory to see she's in the ward.

Have her go to ldsaccount.lds.org and verifyed that the MRN on her account is the same MRN that you show as being in your ward. Another way of testing that would be for her to try and access the calendar or directory.

If you check everything russellhltn mentioned and confirm that your ward does indeed have her membership record, and if that does not solve the problem, have her clear her cookies. If clearing cookies solves the problem, please be sure to mention that back here at the Forum.

lajackson wrote:have her clear her cookies.

Or try Ctrl-F5.

russellhltn wrote:Or try Ctrl-F5.

Just curious. Does that actually clear or ignore the cookie?

lajackson wrote:Just curious. Does that actually clear or ignore the cookie?

I'm not sure as it does anything with the cookies, but generally ctrl-F5 will bypass the cached copy of things.

Thanks. The reason I ask is that if you have tried to go to Donations, there is a cookie on your computer. It may not matter, but it is also possible that the cookie needs to be cleared or updated before you will be able to access Donations when it becomes available.

Then again, that may have nothing to do with anything at all.

lajackson wrote:The reason I ask is that if you have tried to go to Donations, there is a cookie on your computer. It may not matter, but it is also possible that the cookie needs to be cleared or updated before you will be able to access Donations when it becomes available.

Then again, that may have nothing to do with anything at all.

From my personal experience, I doubt that clearing a cookie has anything to do with it. One day I had no access to Donations (but I had tried multiple times to access it). A few days later I tried again and I had access. I had not cleared any of my cookies between the time I had no access and the time I finally did have access.

One question - when does the cookie expire? That could play a role in this.

Did she move into the ward just recently?

Thanks for the responses everyone.

I don't think a cookie is the issue, because I had her log in on a different computer to show me what was happening and she got the same result.

Also, she is not new to the ward. I can see her in the directory on lds.org and in the LDS Tools app. I will try to have her check her record number on her account to make sure there's not a mismatch... I'm not sure how that could happen.

joeydef wrote:I'm not sure how that could happen.

• Duplicate membership record
• She had the wrong MRN on her temple recommend (perhaps transposed with another member) and it was used to create her lds account

russellhltn wrote:

joeydef wrote:I'm not sure how that could happen.

• Duplicate membership record
• She had the wrong MRN on her temple recommend (perhaps transposed with another member) and it was used to create her lds account

Or she could have mistyped it when she was creating the account.

sbradshaw wrote:Or she could have mistyped it when she was creating the account.

This is actually hard to do. There is a check digit in the MRN. The most common error I see is that the spouse's MRN is on a recommend, rather than the member's, and the number is copied off of the recommend to create the LDS Account.

sbradshaw wrote:Or she could have mistyped it when she was creating the account.

Not impossible, but not likely. The MRN contains a check digit specifically for the purpose of catching common typos (such as transpositions). That old green-screen data-entry technology still serves us well today.

We just had a similar problem, (everything says member is in ward but she didn't have access to online donations). However, after clearing cookies everything worked out just fine. For others this may work out just fine.

I HAVE READ EVERYTHING FROM COOKIES AND CACHED DATA BUT STILL NO INFO ON "ONLINE DONATIONS." I THINK IT WOULD BE GREAT IF SOMEONE WOULD SHARE THEIR WISDOM ON JUST HOW TO GET THIS EVENT PROCESSED! AND STARTED...............COMPLETED AND USABLE.......THANX

wkauisf@yahoo.com wrote:I HAVE READ EVERYTHING . . .

I am not sure I understand your question. Are you not able to access Online Donations, or are you just wanting to know where to find it?

If the former, and you have tried the suggestions in this topic, you may wish to speak with your ward clerk for assistance. If the latter, the menu item is in the middle of the center column of the Sign In drop down at the LDS.org home page.

I will try again thank you......................