On-line Donation appears but member never made it

We have a member that sees a $16 donation only in the on-line donation on their lds account. It says "Ward" so it should be in MLS, but it is not. There were no other $16 donations on that day. They claim they have never made the donation, their bank account is also not set up and nothing appears on their bank statement.

Did the member begin to prepare the donation but never actually send it?

No, it just appeared when they first logged on.

I would suggest they or the ward clerk call the Global Service Desk.

You might want to have the member confirm the MRN on their lds account. Failing that, it's probably a wrong MRN attached to whoever is making that donation.

Are these the numbers for "Global Support"?
TELEPHONE SUPPORT
Salt Lake City area: 8012403500
Outside Salt Lake City area (toll free): 855LDSHELP
(8555374357)

I meant "Global Service Desk", and I will have them verify their MRN. Thanks.

tombennett wrote:Are these the numbers ...

Yes.