Mxwade wrote:I have transferred a head of household into the ward and now he shows up when I do a membership search. Under the household tab for the member, the correct family members are listed.
The problem that I encounter is that when I do a membership search for family members, they do not show up.
This sounds like just the head of household was moved in. When doing a "Request Records" it is possible you only checked the box next to the head of household in step 2 rather than every member of the household. If the entire household membership records are to be moved you can check the box next to "Name" for all the names in the household to be checked in one action rather than checking each name of each member of the household.
Mxwade wrote:Have the family members also been transferred into the ward?
Not likely if you did not check each household member name in step 2 of the "Request Records" action.
Mxwade wrote:If not, how do I transfer the whole family into the ward.
The head of household membership record will include the names and membership record numbers of those household members who have a membership record. You can request those records just as you did for the head of household.
The spouse for the brother you requested is most likely the head of household in the previous ward now. With her name and MRN or birthday you can request the records for the remaining members of the household. Just make sure that in step 2 you make sure all the members of the household have the check box next to their name checked.
Another reason you may have only gotten the head of household is because the household was not combined into one household in the previous ward. I have found this to have happened when one of the spouses is called to an out-of-unit calling and the record of that spouse was sent to the unit in which they were serving rather than remaining in the home ward.
Regardless of the reason for only the head of household record being moved you can still get the remaining members with the information found in the brother's membership record.