Directory not in sync with member list

I am the Relief Society president in my ward. I have a family in the ward that is not showing up in my directory. But when I go to Leader and Clerk Resources and check the member list, they are listed there. Why would there be a discrepancy?

catpaskett wrote:I am the Relief Society president in my ward. I have a family in the ward that is not showing up in my directory. But when I go to Leader and Clerk Resources and check the member list, they are listed there. Why would there be a discrepancy?

They have likely marked their household as private

jonesrk wrote:They have likely marked their household as private

This "private" mark is a visibility setting in the LDS.org Directory. The visibility setting of "Private - Leadership Only" was most likely set for the entire household. You do not see the household in the Directory because of that setting but have extended viewing rights in LCR by virtue of your calling. LDS Tools reflects the visibility settings set in the LDS.org Directory.

Any adult member of the household as well as any of the ward's default administrators could have set the visibility setting to "Private - Leadership Only".

I think with added features, access is an evolving thing. The directory might be a bit behind the curve on "who is a leader" at this point.