Duty to God Notes - No Sync with Gospel Library?

My son is using LDS.org to keep his journal, notes, and so forth relating to Duty to God. It is nice having that ability on LDS.org attached to his LDS Account. On his android phone, a Moto G running Android 4.3, Gospel Library does not sync his notes, etc, with the Gospel Library downloaded version of Duty to God - although it has the locations and shows the ability for one to enter the text for those very same fields (as in LDS.org). We've tried this on two different phones with the same results - no sync in Duty to God at all. Ideas?

Just to confirm:
1) You're using the same user name and password for both LDS.org and the Gospel Library? (Sorry, have to rule out the obvious first.)

2) Is the LDS.org account configured with his membership number? (Don't know that this would impact things, but just in case.)

3) Does _anything_ sync? (Highlights, tags, links, notes on highlights, regular journal entries, etc. - I'm trying to figure out does the sync function fail, or is it just the Duty to God part that fails.)

4) Have you tried going in reverse - entering something in the GL Duty to God area to see if it shows up on LDS.org (best to do a backup first, if that's possible, cuz if it'll only go one way (GL > LDS.org), it might overwrite what's already on LDS.org with blanks from the GL.

A variation on that would be to highlight a scripture, tag it, note it, link it to a second scripture, and then sync to see if that kind of thing will go from the GL to LDS.org (and if you haven't already tested the other direction, try that too).

If this doesn't get us anywhere, the GL developers are good at responding to items sent to them through the in-app feedback, so you could try that. (They aren't necessarily here in this forum, which is for user-to-user support rather than formal tech support.)

FWIW,

Liz

I have run into this issue also. I don't believe it is working. Is there a way to contact the church technical support to find out more about this?

brianjallen wrote:I have run into this issue also. I don't believe it is working. Is there a way to contact the church technical support to find out more about this?

There is no technical support for the online tools. If you were to contact the Help desk they most likely would send you to these forums. And we can only tell you to submit feedback using the feedback link found at the bottom of most LDS.org pages. If there is none for the page you have issues with then use the one on the main LDS.org page. They will route the issue to the appropriate team or individual.

Yeah, we've been complaining about this for a couple years now. It's been submitted as a bug and as a suggestion.
Having this work properly would help us tremendously in our efforts to get DtG going in the homes of our YM.

I found my Gospel Library app Duty to God notes synced here:

https://www.lds.org/study-tools?lang=eng&guid=uncat

which is really silly because the online Duty to God version is stored here:

https://www.lds.org/young-men/duty-to-g ... t?lang=eng

I'd agree with what @johndickinson said. In checking right now, the LDS Tools app (android) syncs with the Notes and Journal but not the online Duty to God.

peon wrote:I'd agree with what @johndickinson said. In checking right now, the LDS Tools app (android) syncs with the Notes and Journal but not the online Duty to God.

LDS Tools is a different app, for ward and stake information, so I'm assuming you mean Gospel Library. Gospel Library syncs with Notes.

You are right, I meant Gospel Library.