Tech Forum Archive

Record-Keeping and Technology Support website is down

14 postsstarted by johnshaw 2,252 viewsoriginal topic

johnshaw
Senior Member
#1
This site is not working for me checked Chrome/IE
“A long habit of not thinking a thing wrong, gives it a superficial appearance of being right, and raises at first a formidable outcry in defense of custom.”
― Thomas Paine, Common Sense
drepouille
Senior Member
#2
https://clerksupport.lds.org

This webpage has a redirect loop

ERR_TOO_MANY_REDIRECTS
Dana Repouille, Plattsmouth, Nebraska
aebrown
Community Administrator
#3
It's working fine for me in Chrome and IE.

I used both https://clerksupport.lds.org and https://www.lds.org/help/support?lang=eng
Questions that can benefit the larger community should be asked in a public forum, not a private message.
drepouille
Senior Member
#4
Maybe John and I both use Cox Communications as our ISP?
Dana Repouille, Plattsmouth, Nebraska
russellhltn
Community Administrator
#5
aebrown wrote:It's working fine for me in Chrome and IE.
Not for me. Are you "inside"?

lds.org is fine, so I doubt if it's a ISP problem.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
drepouille
Senior Member
#6
It works with Chrome on my LG phone, using only the cell connection.
Dana Repouille, Plattsmouth, Nebraska
aebrown
Community Administrator
#7
russellhltn wrote:
aebrown wrote:It's working fine for me in Chrome and IE.
Not for me. Are you "inside"?
I was indeed testing on the Church network at first, but using Chrome on my Android phone using 4G (no wireless) also works fine.
Questions that can benefit the larger community should be asked in a public forum, not a private message.
scgallafent
Church Employee
#8
I was able to reproduce this (only from outside the Church network) and it started working while we were chasing it. I'm assuming it has corrected itself unless you're still seeing issues.
Mikerowaved
Community Moderators
#9
Not fixed for me.
ErrorMessage.jpg
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So we can better help you, please edit your Profile to include your general location.
scgallafent
Church Employee
#10
We're continuing to chase it.
russellhltn
Community Administrator
#11
Works for me now.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
lajackson
Community Moderators
#12
aebrown wrote:It's working fine for me in Chrome and IE.

I used both https://clerksupport.lds.org and https://www.lds.org/help/support?lang=eng
This afternoon both pages return this message:
This page can’t be displayed

•Make sure the web address https://clerksupport.lds.org is correct. [or www.lds.org]
•Look for the page with your search engine.
•Refresh the page in a few minutes.
I am using Win 7 with IE 11.
russellhltn
Community Administrator
#13
Yup. Down again. "ERR_TOO_MANY_REDIRECTS" for me.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
scgallafent
Church Employee
#14
Just verified it from home. There is work going on to try to identify why it keeps having issues.