Error Downloading

After updating to version 2.4.0, then trying to login for the first time, it attempts to download the data. I get the following message:
Error Downloading
Some information could not be downloaded, please try again later.
I have tried many times over the course of a couple of days with no success. (BTW I have a leadership calling and therefore have access to more data).

What OS?

iOS 7.1.2 BTW, I have deleted the app and re-installed, that did not help. Another piece of information that may or may not be helpful. I am the Bishop of a YSA ward, so my records are in my home ward and shadowed in the YSA ward.

I believe there was a short-term outage of the web service this morning. Does it work now?

It still does not work. I have made many attempts starting Sunday evening and through out today. Is there a way I can just go back to the previous version?

Having the same problem since Sunday and it is now Tuesday at 3:22 pm

I have had that same problem since Saturday, 28 Mar. It is on all my apple tablets/iPhone.

I am running iOS 8.2. I have lds tools version 2.4.0. Because I could not access the directory, I have tried uninstalling, turn off IPAD, restart and reinstalling lds tools app. I now get a screen that is my lds account sign in. I type in name and password, I get a downloading screen, then a screen that says - Error Downloading - Some information could not be downloaded, please try again later. Ditto for my iPhone 5. Both were working well the last time I used the app a few weeks ago.

Is this still down? I keep getting a message when trying to sync that LDS.org is down for maintenance.

Mine is fixed. I clicked on the help button in LDS tools before trying to sign in. I was directed to lds tools support, they emailed me in a short time and directed me to the website (lds tech) where after joining a group, I was able to download a beta version of the update coming in about 2 weeks in the App Store. I am usually very wary about beta versions, but since the other version was non-functioning, I took a chance. It works.

I am having the exact same problem.

Can you post a link to the beta version or give more directions how to get it? After hitting the help button, I didn't know where to go next.

earlbushman wrote:Can you post a link to the beta version or give more directions how to get it? After hitting the help button, I didn't know where to go next.

The poster three posts back from this one was referred by the help button to LDS Tools Support, where he explained his problem to them (probably by email). He got a response with directions on how to join the development group, where you may get the beta.

Or you wait about two weeks for the updated app to hit the app store.

If you can't wait, just cut out the middle man and click on the Project link at the top right of this page near the search bar, and then scroll down through Available Projects to the link LDS Tools for iOS.

It would appear that if you Join the project as an Observer, you will gain access to the beta.

After clicking the Help button, I clicked on Feedback and sent an email detailing my problem. I was invited to join the group as an observer and after that was able to download the beta version.