notes disappearing

from time to time, ill enter a note in my scriptures. it'll show the entire note for about 2 seconds after i save it, then it'll disappear. this seems to be a sporadic issue that only happens occasionally. has anyone had a similar issue or know how to fix it?

im on a surface pro 3 if that makes any difference. thanks.

There is a known bug in the current version which causes notes to be lost when it attempt to sync with lds.org. The lds.org webservice for syncing notes, highlights and other annotations can be a bit finicky at times as it must support several different platforms. In this particular case, it hates double spaces. Consecutive spaces causes the webservice to reject the note and remove it from the app. We have a fix that we are testing which encodes the content first to pacify the webservice and so far the testing has proved to be effective. We hope to release this fix in an upcoming patch very soon. In the mean time, the best work around is to avoid extra spaces.

Thanks
Tony Spencer
Gospel Library Volunteer

spencerto wrote:In this particular case, it hates double spaces.

Wow! My typing teacher would be apoplectic. However, it is nice to finally have an explanation and to know the situation is being worked. Thanks.

Double spaces after a period is a big no-no these days. Many word processing applications will even take them out by default (basically everything on the web already does). The standard is just a single period after a period.

http://www.writersdigest.com/online-edi ... r-a-period

ToManyLetters wrote:Many word processing applications will even take them out by default (basically everything on the web already does).

The point is that they handle double-spacers gracefully and not give them a hard time.

russellhltn wrote:The point is that they handle double-spacers gracefully and not give them a hard time.

Actually, the point is that I am the dinosaur mentioned in the article. Thanks for the reference in Writers Digest, ToManyLetters. And the AP and Chicago style books.

Sadly, not all word processor give enough space between sentences for easy reading.

I'll get over it, especially if it means notes will not disappear. [grin]

The point is that they handle double-spacers gracefully and not give them a hard time.

The issue ultimately arose from an issue on the web service's end (the web service is what the Gospel Library apps use to sync everything with your LDS Account). Supposedly, the web service could handle some basic HTML. When a user uses two spaces, the first is a normal space and the second must be converted to HTML for it to be saved. In theory, this should have been no big deal and the note should have been saved.

In reality, however, the web service throws an absolute fit when it's given a note that contains HTML (even if it's just the space character) and causes the note to be deleted. We've fixed this issue and are currently testing it in Gospel Library Beta. The update with the fix should be going out to the non-beta version of the app in the near future.

Nothing like services that don't follow specs!

thanks for the quick response. now i know how to work around it till it's fixed.

Glad I was able to help. Be sure to come back to these forums if future issues arise with Gospel Library for Windows.

Notes also disappear if you use an "&" character in the title or the body of the note.

John.rea,

Thank you for your feedback. We're aware of the issue with the ampersand and are actively working on a fix.

This appears to still be a problem for me. Has there been any headway as to why this may be still happening? I don't have any ampersand or double spaces, but whenever I try to save a note, it disappears after a second or two. Occasionally, it doesn't delete the note, but 90% of the time, it does.

Thanks for your work on this whole thing. I love this app.

Ensure that your application is fully up to date. This issue was resolved quite some time ago.