Tech Forum Archive

PIN Number is required

3 postsstarted by kdtibbitts 1,638 viewsoriginal topic

kdtibbitts
New Member
#1
:confused: I have been using "LDS Tools" for some time now, but in the last couple of days it is now asking for a PIN. How do I get a PIN?
aebrown
Community Administrator
#2
kdtibbitts wrote::confused: I have been using "LDS Tools" for some time now, but in the last couple of days it is now asking for a PIN. How do I get a PIN?
You set up your PIN in the LDS Tools mobile app. It's under Settings.

If the LDS Tools app is asking for a PIN as you enter the app, that is an indication that you (or someone else using your device) configured the Settings to require a PIN. If you have forgotten your PIN, you can just enter any old PIN when prompted for it, and then you will be presented with an option to sign out. Sign out and then sign in with your LDS Account credentials. Then you will be able to establish a new PIN that you can remember.
Questions that can benefit the larger community should be asked in a public forum, not a private message.
eblood66
Senior Member
#3
aebrown wrote:
kdtibbitts wrote::confused: I have been using "LDS Tools" for some time now, but in the last couple of days it is now asking for a PIN. How do I get a PIN?
You set up your PIN in the LDS Tools mobile app. It's under Settings.

If the LDS Tools app is asking for a PIN as you enter the app, that is an indication that you (or someone else using your device) configured the Settings to require a PIN. If you have forgotten your PIN, you can just enter any old PIN when prompted for it, and then you will be presented with an option to sign out. Sign out and then sign in with your LDS Account credentials. Then you will be able to establish a new PIN that you can remember.
You may also be required to have a PIN because you have a calling that gives you access to sensitive information.