Senior Member
I hope this is a very temporary thing, but all tools are down right now. I have tried different browsers and tablets, with same result.
All Tools Down?
Community Administrator
Seems to work for me. It may be a little slow being a Sunday.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
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So we can better help you, please edit your Profile to include your general location.
Community Moderators
It's been spotty for me today. I think they might be having some server issues.
So we can better help you, please edit your Profile to include your general location.
Senior Member
We had problems around 11:30 AM Pacific Time yesterday. lds.org would come up, but you couldn't log in. You couldn't log in at Mormon.org, either. I tried logging in to tech.lds.org to see if anyone else was reporting problems, but that whole site wouldn't come up. Several people couldn't connect with LDS Tools, either.
I had just finished helping a member get his LDS Account straightened out. He was going to log in to see everything worked and he couldn't get in. Several of us tried various ways to get in and noting worked. Maybe I can take credit for crashing everything since I was in the middle of getting someone's LDS account fixed
I had just finished helping a member get his LDS Account straightened out. He was going to log in to see everything worked and he couldn't get in. Several of us tried various ways to get in and noting worked. Maybe I can take credit for crashing everything since I was in the middle of getting someone's LDS account fixed
Senior Member
FamilySearch kept crashing on me on Sunday evening. It settled down after about 30 minutes of "Internal Server Error" messages in multiple languages.
Dana Repouille, Plattsmouth, Nebraska
Community Administrator
For the most part, FamilySearch is on entirely different servers than LDS.org. FS does rely on the LDS.org authentication system, and there is some interaction with the membership system, but most problems that you might have seen with FamilySearch on Sunday were probably caused by heavy loads on Sunday and were unrelated to any issues with tools on LDS.org.drepouille wrote:FamilySearch kept crashing on me on Sunday evening. It settled down after about 30 minutes of "Internal Server Error" messages in multiple languages.
Questions that can benefit the larger community should be asked in a public forum, not a private message.
Community Administrator
I tend to suspect heavy network loads. The forum went something like "page not found" on me a few times. I couldn't sync LDS Tools for a bit.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
Senior Member
From my observation, the problems I experienced on Sunday seemed to be related to the LDS.org authentication system. This was way different than other problems I've experienced int he past. I guess I should have saved my error messages.