Building Scheduler Calendar Problem

I can only enter one event with details each time I start my computer. I schedule and event as normal on the calendar and all is fine. Then I go to enter in another event on a completely different day and it will not enter. I press the enter event button and nothing happens...sometimes the gear symbol appears for a second then it goes back to page with no event added.
This is very frustrating. Help is needed to add events.

What browser are you using? Any add-ons?

I have tried all the browsers, chrome, firefox, internet explorer...the same thing happens. I can enter one event works great. But if I go to add a second event it won't save the event. I am using Windows 8.1 if that makes a difference. The only way I have found to add more than one event I need to shut down computer and restart. It gets a bit time consuming and frustrating when I have several events to put onto the calendar in one sitting

Which calendar are you using, a regular ward/stake or the building calendar? And is it a restriction or a event?

I am using one of the event calendars I created for our Stake for each building I schedule. I am scheduler for all 3 buildings used for our stake. I actual think it is just an event calender but it allows me to reserve rooms in each building.

I just used IE11 to create 3 non-repeating events in a stake calendar, each time booking the chapel. No problem. So I'm not able to duplicate it.

Have you tried another computer? It might be something odd with that one. Failing that, can you post a step-by-step sequence? Many times it's all in the details if the problem can be reproduced or not.

That looks pretty much what I did. It's the same as far as I can duplicate it using my stake's calendar and buildings.

Question: have you gone back and verified that it really did save after the reboot? If anything is going to get gummed up, I'd expect it to not save.

Yep. the event that worked actually was saved and on the calendar after the reboot.
I have tried it on all the computers in my house. I have a desktop Windows 8.1 and also a laptop with windows 8.1. I thought windows 8.1 was the problem so I dug up my old laptop that had XP on it. And it did the same thing. There must be something that I am doing wrong but can not understand what.

What process are you using to call up that event screen? I tend to just click on the calendar, but I know that's not the only way.

I find it odd there's something hanging on until you reboot. I assume you've tried just shutting down your browser (and all browser windows that are open)? It seems like that should clear out anything stuck on a web page.

Yep,, I have tried closing the browser ...didn't help. I appreciate you trying to help me figure this out.

This is certainly strange. It's a bit of a long shot - but what about any add-ons that might have been added to all machines? Maybe something like ad block? Or, since this seems to have all been in the same house, what about trying a machine outside of the home to take the connection or firewall/filter out of the equation?

If this was really the fault of the calendar, I'd think we'd hear a lot more about it. This isn't just a minor annoyance. I've seen people unhappy for far less.

That is a good idea. I will try it on my father's computer tomorrow at his house. If it works on his computer then I will check all the add ons I have and delete them and try it. Thanks for this idea. I will let you know tomorrow what I find out. Thanks

I tried my dad's computer today and the calendar worked just fine. So I guess it has to do with my computers...not sure what to change to make it right. Any idea where I should start?

beshiflett wrote:I tried my dad's computer today and the calendar worked just fine. So I guess it has to do with my computers...not sure what to change to make it right. Any idea where I should start?

I'd eliminate the possibility it's something with your connection - perhaps taking your laptop to a different location.

Other than that, I'd look to what's common with all of your computers. Antivirus? Browser add-ons? Ad-block?

Just wanted to thank you again for your patience in helping solve this problem.
It appears that I have been able to fix it. I went into every place I could think of that would let me put a trusted site into it and added lds.org to the trusted site list. And it looks like it is working now. Thank you. It has been a crazy frustrating 2 weeks for me trying to figure this out. Thanks for your help!!

OK, that sounds like some kind of security restriction. "Trusted" tends to bypass that.

Glad you got it working.

It is me again. The problem has started up again. In fact in only was good for about 1 day.(But I have been busy with my daughter's wedding and Have not had time to think about this problem)
I can not save anything onto my Reservation calendar. I have tried going over to my brothers house and signing in on his computer with a different internet access and it still does the exact same thing. Which is I enter all the information go down and click the save button....then the page goes to a gear turning for about 2 seconds then flips back to the information page with out saving the reservation. Do you know if there could be something special that the stake clerk needs to click or unclick to allow me to save reservations on a calendar that I created for the Stake?

beshiflett wrote:Do you know if there could be something special that the stake clerk needs to click or unclick to allow me to save reservations on a calendar that I created for the Stake?

I think I know what you are doing, but I want to be sure, because you're using calendar terminology in a non-standard way. I think what you've done is create a standard stake calendar and called it "Reservation" and you use that by placing events on it to signify when a facility is in use. That should work, even if you add a "location" to the event as long as there are no conflicting events also using that facility.

If the facility isn't enabled for scheduling, then it shouldn't be available to choose from when you try to select it for scheduling.

There is something that someone else has pointed out in Bug: No calendar selected, event not saved, no error shown. If for some reason there is no calendar selected, the event will not save and you will not get an error message. So I'd verify that you've selected your calendar.

After the church updated the reservation calendar in December I could not find a reservation calendar to use to reserve the buildings. No one here at the stake could help me. So I created 3 calendars naming them for each of the 3 buildings in our stake. Then each time I create an event for that calendar I assigned to the building asked to be reserved I do click on the calendar needed. Everything shows for me ...it asks which building and I always click on the location that I have assign to the calendar.
The funny part is that it worked long enough in December for me to go through and reserve all the meetings already scheduled by the stake onto the calendars. When it did work it was great. but now it won't let me save. I can't understand what could have happen.
I have attached a hand out I gave to each ward Exec Secretary so that they would see the reservations on the calendar but not edit them. Then they could preview the day they are asking for a reservation before actually asking for it to see if anything in the stake is going on in that building.

beshiflett wrote:After the church updated the reservation calendar in December I could not find a reservation calendar to use to reserve the buildings.

Two things. The Restrictions Calendar (it used to be Reservation Calendar many months ago), was moved. It's now part of the locations selection. (See 2.7 FAQ for details.)

But the other part is that if the location is set NOT "can be scheduled by Wards and Stakes", it won't appear - even for the building scheduler.

But if you DO set it to "can be scheduled by Wards and Stakes", then the wards and stakes can do their own scheduling. You're effectively bypassed (which is now the developers envisioned it to be used). But you can still set restrictions to enforce agreements as to which unit has the building for which blocks of time. You also have some powers to resolve issues, but you'd generally be out of the loop for day-to-day usage. You've be more of a "Scheduling supervisor" than a "scheduler".

So, at this point, if I understand you right, is that you're adding an event to this calendar and you have NOT selected "church facility" on the right side? I can't think why that wouldn't work.

No I do select Church facility. It has a drop down and I select the building. Then another drop down and I select the rooms. Everything shows...it just doesn't save. Or even come up with an error. When I first set it up if I went to schedule something during a time slot already being used an error message would appear tell me that it was being used.

I have the calendar set up as private and only can be seen by those I assign to view that calendar. So I am the only person who can schedule and event onto the 3 reservations calendars I set up for each building.

In the drop down window of Tools by my sign in name, (before the church update in Dec) There use to be a "Restriction" Calendar that I would click on to reserve with. But after the update that disappeared from my tools menu and just Calendar was there. So I guess I more or less made up my own way to have a reservations calendar because I couldn't figure out what else to do and I was getting so far behind in putting the reservations for 2015 onto the Calendar for the stake.

beshiflett wrote:In the drop down window of Tools by my sign in name, (before the church update in Dec) There use to be a "Restriction" Calendar that I would click on to reserve with.

It was under the "gear" icon. And 2.7 FAQ will show you where to find it in the current version.

beshiflett wrote:No I do select Church facility. It has a drop down and I select the building. Then another drop down and I select the rooms. Everything shows...it just doesn't save. Or even come up with an error.

OK, that complicates things a bit. Since this is a stake calendar, if you're trying to schedule an event during a time previously set aside for a ward, you're going to have problems. I'd suggest you go to the location calendar, turn on restrictions and see if there is a conflict. Yes, you should get an error message, but that would explain why it doesn't save.

beshiflett wrote:I have the calendar set up as private and only can be seen by those I assign to view that calendar. So I am the only person who can schedule and event onto the 3 reservations calendars I set up for each building.

For some reason, private calendars have more problems than public ones. And frankly, this isn't needed since it's duplicating the location calendar - which is visible to all members.

While I don't know what exactly is wrong, I'd suggest dumping these 3 stake calendars and going back to the building calendar.

One note: under the old system where you only had restrictions, there was a liability in that you could only restrict a building to a unit - not to an organization. So if you restricted the cultural hall for a Relief Society, there was nothing preventing the YM from scheduling a basketball game. (Unless the RS also created an event that tied up the location - but then if they did that, the restriction becomes unnecessary.) The new system still allows you to schedule a restriction, but it also allows you to schedule an event on the building calendar. That is much more secure and less prone to "double-booking". But you may want to carefully review the full help file and see if it wouldn't be better to let the units self-schedule. Many users of this forum have adopted that in their stakes and while it has been a learning curve, it has worked.

The old way of going though one person was because there could only be one fully-up-to-date calendar, it could only be in one place, and some kind of security needed to be in place to prevent people from bumping others off. But today that calendar is on a server and allows multiple people to work with it while maintaining appropriate controls.

Thank you for all your help. We have finally figured it out. It had nothing to do with the security on my computer or anything with my computer. It had to do with the name of my calling. I have always been called before the "Stake Building Specialist" when they changed the name of my calling to "Building scheduler" then I was able to create and edit the calendars again. I appreciate the patience and time you took in helping me solve my problem.

beshiflett wrote:Thank you for all your help. We have finally figured it out. It had nothing to do with the security on my computer or anything with my computer. It had to do with the name of my calling. I have always been called before the "Stake Building Specialist" when they changed the name of my calling to "Building scheduler" then I was able to create and edit the calendars again. I appreciate the patience and time you took in helping me solve my problem.

Glad it's fixed, but it's still puzzling. I can understand not being able to create and edit calendars, but that doesn't make sense for the reported problem of only working once and then having to reboot.

I have another Building Scheduler Calendar Problem.
I keep getting errors saying there is a conflict so the event can not be schedule. For Example: I want to create an event on March 14th from 8am - 4pm for the whole building. There is Nothing else happening on that day. When I save to create the event it comes back with an error saying that there are 3 errors...
1. April 5th Chapel being used
2. March 27th Cultural Hall being used
3. March 22nd Cultural Hall being used.
and that I need to fix these conflicts by choosing a different room or time of the event.
Which makes no sense because there is nothing happening on March 14th.
This happens on every event I try to create.
Any ideas of how to fix this problem? Thanks in advance.

I think there is a general problem with the Calendar today. I've been trying to add and update events most of the day. Either nothing happens, or an error message pops up, or it appears to hang.

Thanks...this does make me feel better. I guess I will need to wait until tomorrow to create and update calendar events.

beshiflett wrote:For Example: I want to create an event on March 14th from 8am - 4pm for the whole building. There is Nothing else happening on that day. When I save to create the event it comes back with an error saying that there are 3 errors...
1. April 5th Chapel being used
2. March 27th Cultural Hall being used
3. March 22nd Cultural Hall being used.
and that I need to fix these conflicts by choosing a different room or time of the event.

I think you ran into this: Bug: Setup times are blank. If the setup/takedown times are blank, that doesn't mean, "none". It's a crazy large value. That why you are getting those conflicts.

Try creating the event again and make sure the setup and takedown times are filled in.