Editing issue with online Application to First Presidency

As a bishop, I am working with a member on their Application to the First Presidency for cancellation of sealing to an ex-spouse, using the lds.org electronic submission system.

They submitted their portion to me and I have been working on my portion. However, edits are needed to the text portions prepared by the applicant. The system will not let me apply their edits. It does, however, have an adjacent link to "Re-enable access to applicant" so that they can make the edits to their portion.

Here is my problem. That link does not work. Instead, it just churns endlessly with an animated circling image to indicate processing. Except the processing goes on forever, freezing the screen, and it does not re-enable access for the applicant.

How do I overcome this bug so that I can complete the efforts with this member?

ejistook wrote:How do I overcome this bug so that I can complete the efforts with this member?

I would call the Global Service Center.

This is another case of an application that is only available to bishops and stake presidents, and not to the clerks whom they rely upon to help them. As a stake clerk, all I can do is tell them that such a web application is available to them, but I cannot provide any more detailed help than that.