Tech Forum Archive

Quarterly Report Help Restricted

10 postsstarted by dpenrod75 3,562 viewsoriginal topic

dpenrod75
New Member
#1
I cannot access this page:

https://www.lds.org/help/support/quarte ... t?lang=eng

I am the stake clerk and the stake technology specialist

Yes, my callings are entered in correctly.

I have accessed this page before, but now it says:
"The content on this page is restricted to certain roles. LDS Account sign-in is required."

Yes, I am logged in.

Could it be that its authenticating against my STS calling and not my Stake Clerk calling?
lajackson
Community Moderators
#2
dpenrod75 wrote:I cannot access this page:

https://www.lds.org/help/support/quarte ... t?lang=eng

I am the stake clerk and the stake technology specialist

Could it be that its authenticating against my STS calling and not my Stake Clerk calling?
As a mere counselor and also an STS, I cannot get in. So that may be exactly what is happening.
Biggles
Senior Member
#3
I'm also an STS and a Ward Clerk, also seeing the same message!
jdlessley
Community Moderators
#4
I see the same message as a branch clerk. I don't think it is a user end issue. The issue is on the Church's end.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
aebrown
Community Administrator
#5
This issue was noted 10 days ago in this post.
Questions that can benefit the larger community should be asked in a public forum, not a private message.
russellhltn
Community Administrator
#6
So is this a outdated link or is there really a problem?
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
aebrown
Community Administrator
#7
russellhltn wrote:So is this a outdated link or is there really a problem?
It's the same link to the Quarterly Report RKATS article that has always worked. It's also the same link that appears on the Quarterly Report on LCR on the "more..." link in the blue information box at the top of the report.

So I really think the link is correct. But there seems to be something wrong with the permissions on the help page. Since the problem was initially reported, I have not heard of anyone being able to access that particular article without getting the permissions error, regardless of their calling.
Questions that can benefit the larger community should be asked in a public forum, not a private message.
russellhltn
Community Administrator
#8
So this isn't a dual-calling issue?
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
aebrown
Community Administrator
#9
russellhltn wrote:So this isn't a dual-calling issue?
I don't have enough information to answer that. Everyone who identified their callings in this topic and the other one have more than one calling.

However, people with dual callings were able to see the article just fine until recently. So something has changed.
Questions that can benefit the larger community should be asked in a public forum, not a private message.
aebrown
Community Administrator
#10
aebrown wrote:... there seems to be something wrong with the permissions on the help page. Since the problem was initially reported, I have not heard of anyone being able to access that particular article without getting the permissions error, regardless of their calling.
The permissions seem to have been fixed -- I can see the Quarterly Report article once again.
Questions that can benefit the larger community should be asked in a public forum, not a private message.