Trouble downloading videos

4 postsstarted by jkallen13 2014-09-27 11:53 UTC1,009 viewsoriginal topic

New Member

#1
2014-09-27 11:53 UTC

Hello, on version 3.4.6, I am frequently unable to download videos to show offline in the Come, Follow Me lessons. I can sometimes download, but other times cannot download any videos. The error is attached. Any idea what causes this and how I can fix it? Thanks.

📎 image.jpg (88.83 KiB)

mlauricella

New Member

#2
2014-09-29 23:35 UTC

did anyone every respond to you? I have this same problem all the time. I can never pre-download and the internet is too slow to stream the video at church.

jkallen13

New Member

#3
2014-09-30 02:57 UTC

No reply yet. I'm hoping one of the church tech guys replies.

russellhltn

Community Administrator

#4
2014-09-30 04:11 UTC

I suggest you use the contact information found on the Gospel Library support - iPhone page. While the developers sometimes visit here, I haven't seen them take up regular residence.

Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.