Tech Forum Archive

Can not sync my ipad

5 postsstarted by ToponceKC 1,907 viewsoriginal topic

ToponceKC
New Member
#1
When I try to sync my ipad it keeps telling me my password is incorrect. But I can sync my phone which is an android. What am I missing.
russellhltn
Community Administrator
#2
First, I would clear and re-enter both your ID and password. Sometimes there's a typo in the name that's not obvious.

Secondly, is there any punctuation in the ID or password that might give any problems?
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

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ToponceKC
New Member
#3
Sorry I must be missing something. Where do you want me to clear and re-enter my ID and Password that is just for my ipad. Because my ID and Password work everything else.
russellhltn
Community Administrator
#4
Somewhere in LDS Tools is a place to enter your LDS Account login. That's what I'm suggesting you re-enter.

Does your LDS Account login use punctuation at all?
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
aebrown
Community Administrator
#5
toponcekc wrote:Sorry I must be missing something. Where do you want me to clear and re-enter my ID and Password that is just for my ipad. Because my ID and Password work everything else.
With iPad keyboards it can be easy to make a mistake on the case of passwords you are typing, so that's another thing to check: make sure that you are typing uppercase letters when you should, and lowercase letters when you should.
Questions that can benefit the larger community should be asked in a public forum, not a private message.