Tech Forum Archive

LDS Account Password Not Recognized in LDS Tools on iPhone 4

6 postsstarted by agrantc 2,009 viewsoriginal topic

agrantc
New Member
#1
LDS Account Password Not Recognized in LDS Tools on iPhone 4
My LDS Account password works for Stake and Ward Directory, LDSJobs.org but not fir the LDS Tools App. on my iPhone 4s. How do I sink all my LDS Account passwords?
aebrown
Community Administrator
#2

Re: LDS Account Password Not Recognized in LDS Tools on iPho

The user name and password for LDS Tools is exactly the same as for the sites you mentioned. So there is no sync issue. Sometime it's tricky to enter a password on a mobile device. Are you sure you entered it the same?
Questions that can benefit the larger community should be asked in a public forum, not a private message.
russellhltn
Community Administrator
#3

Re: LDS Account Password Not Recognized in LDS Tools on iPho

Did you just change it? I've found in the past it can take some time to sync.

Are there any of characters that could cause a problem?
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
KrisBigler1953
New Member
#4

Re: LDS Account Password Not Recognized in LDS Tools on iPho

I think I am having this same issue with my iPhone4. I can sign in to lds.org with my computer but now I cannot sign in to LDS tools using my phone. I used to be able to do this all the time. Now what is the problem? I am very confused.
russellhltn
Community Administrator
#5

Re: LDS Account Password Not Recognized in LDS Tools on iPho

KrisBigler1953 wrote:I think I am having this same issue with my iPhone4. I can sign in to lds.org with my computer but now I cannot sign in to LDS tools using my phone. I used to be able to do this all the time. Now what is the problem? I am very confused.
Did you change your password? Does it contain anything that is not a number or a letter? I'm thinking certain punctuation might be a problem.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
sbradshaw
Community Moderators
#6

Re: LDS Account Password Not Recognized in LDS Tools on iPho

I think a third reason why LDS Tools sync might fail is if the church servers are busy (such as certain times of the day on Sunday).
Samuel Bradshaw • If you desire to serve God, you are called to the work.