LDS Tools on Galaxy S4 - Can't Log In

I downloaded the app months ago and tried logging in and received the error message "LDS Account Services are unavailable. Please try again later." I thought it may have just been a temporary issue with the app, so I left it alone for a while. I tried again a couple weeks ago and it still wouldn't work; I kept receiving the same message. I've uninstalled it and reinstalled it multiple times and nothing seems to work. I'd love to be able to use this incredible tool. I've made sure my login information is correct and I've tried it on different days and at different times. Any help would be appreciated.

Does your user name or password have any unusual characters in it? Have you tried connecting to a different network?

I'm guessing that you need to association your MRN (membership record number) with your LDS Account. Go to ldsaccount.lds.org and sign in to do that. You can get your MRN from your temple recommend or from your ward clerk.

jonesrk wrote:I'm guessing that you need to association your MRN (membership record number) with your LDS Account.

jessaroo992, are you able to get into the calendar and directory on-line? If so, then your account is OK. If you can't, then jonesrk is probably right.

Thanks, everyone! I figured it out!

jessaroo992 wrote:Thanks, everyone! I figured it out!

What exactly did you figure out, as it my be of benefit to others with a similar problem!

(This is jessaroo992.) They were correct about the account not being connected to my MRN. I actually had two separate accounts somehow and was using the one that wasn't associated with my MRN.

Please let me know if I should start another thread on this ....

I have the exact same issue with my phone, which is also a Samsung S4. This has worked in times past, but lately it required a sync and I began getting this error. I think this is a server communicating with S4 issue (is there some setting on the S4 that would block the LDS server, not that I'm aware of). I say this because I have another Android device and it syncs flawlessly (it's a nexus tablet)

So, here is what I've tried to date.

I've tried numerous times at different times of day, and over the last few months.
I've uninstalled and reinstalled the app
I've tried while connected to 4g as well as my home wifi as well as the church wifi
I intentionally gave a bad password to see if error message was the same, it wasn't
I've logged on to the lds website and checked my membership record number. As far as I know I only have one account, and I'm using a single user name ... I don't believe this is my issue (as it was for Jessaroo24
to be clear, I just tried syncing my phone and got this error, synced with my tablet and did NOT get this error (sync completed successfully).

Any ideas? Thanks in advance for your help.

Anything anyone else can think of. My son has same phone, he gets back from BYU tonight and I'll see if he has this app and if he can sync

If you are on the beta, there is currently a beta-wide issue.

thanks johnshaw. I don't THINK I have the beta, but I should have given version number/source of the app.

I got my version from the google "play store". Same as my tablet too.
Version number is 2.3.1

beta that doesn't work is 2.4 so you're right... not the beta issue

Might not mean anything, but as I was searching the version number it offered to link me to support site. I followed that hyperlink and my phone balked, the site certificate wasn't matching what was expected.

I went to that site on my pc (actually using a chrome book right now) and it did not squawk.
That site is: https://www.lds.org/help/support/lds-to ... /?lang=eng

I remember getting a problem when I went straight to lds.org some months ago. I was in church looking for some info, I ended up switching to my tablet version and didn't give it a second thought ...

But now I'm wondering if this is the disconnect?

So, if I open a chrome browser on my phone and type in "lds.org" it resolves to http://www.lds.org and it shows a red X just before "https:" (also in red). Highlighting that brings up the following info.
"the identity of this website has not been verified
Servers certificate is not trusted"

There is other verbiage about the certificate info.

Does anyone think that I need to move this certificate into a trusted status within my samsung s4?

My problem is solved: I had a problem with a certificate being deactivated. I activated it and I can now connect successfully. I'm sorry that I don't know which cert it was, I had many that were turned off and I turned them on in groups. And these things have a language all their own! I looked for the cert in my phones listings and didn't see it!

For the samsung S4 it was found:
phone settings
security
trusted credentials
system ... gives you a list of certs your have on your phone.
Likely that most android phones would be similar.

At the risk of being embarrassed I'll tell you how this happened to me.

Half year ago I was in an airport, late at night and I was going to sleep there. So I signed on to free wifi. After that, my phone started acting odd ... so I freaked out. I added AVG security, etc. Somewhere along the line I looked at the security settings, found these certificates and the names are ... well they frightened me (thought I was hacked). For instance, there are numerous from other countries, including China!

At that point I turned off any cert that didn't look right to me. Poor decision as apparently we need certs from "america online" .... etc !

Let me summarize for anyone who finds this (and likely is having a connection problem to the lds server).
If you can log into lds.org without your browser warning you, it's likely that you don't have the same problem I had.
If you do get this warning you have messed with your certs, been pranked, handed your phone to one to many toddlers, etc
Lastly, I'm no expert on this stuff.