Saved Downloads

11 postsstarted by justinjohannessen 3,891 viewsoriginal topic

#1
Hi. I'm a first time poster but long time user and just had to ask this question. In the old Gospel Library app (2.5 I believe) when you would manage your library it would only show those things that the user had downloaded and you could add to it if you wanted to. I don't know if there is something that I am missing in the new 3.0 app but it seems like i can't find a place for my downloaded media content. It makes it frustrating when I download a video from say Mormon Messages and I have to search to find the video again in the search bar and then try and remember which video I downloaded. Is there a place in this version of the app where downloaded media is stored and easily accessible. I searched the forum topics already and the FAQ and cant find it anywhere. Any help on finding this feature would be awesome or implementaion would be AMAZING if it's not available!! Thanks!!
Community Moderators
#2
No, there isn't, but I wish there was.
Samuel Bradshaw • If you desire to serve God, you are called to the work.
#3
Seems like this is something that this app really needs because I have had to uninstall and reinstall this app several times to clear space on my Ipad because I have 5 gigs of media I've downloaded but I can't see what it is! I feel like it's a quick fix but one that would be supremely helpful to anyone who loves to show media content in class or for family home evening. I don't want to have to keep uninstalling this app every time I need to delete a video.
Community Administrator
#4
In Android, "Downloaded media" is found under settings.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

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#5
I'm pretty sure I posted this question in the right spot. I am referring to the IOS version of the app so info on the android version is moot. I don't know if the devs read this forum but implementation of this crucial feature would make this app perfect. Everything else about this app I love but I have to uninstall this app every week because I download movies for class to use on the Apple T.V and can't delete them individually afterwards. Also, because the app crashes sometimes, it resets and I am found scrambling trying to find the video I just downloaded in time to show it. Just thought I would put my vote in for this feature!! Please add!! :)
Community Administrator
#6
Some of us don't have iOS, so we do what we can with the Android version in hopes that iOS is similar enough for it to be of help. The alternative is to ignore the post completely. :(
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

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#7
I'm sorry if you thought I was being rude. I really wasn't trying to be. I was just making sure I had posted this in the proper forum and not in the Android one. Thank you for the helpful tip but unfortunately IOS does not have a downloads section under settings. I have even tried to add videos to my favorites list because that would be just as good as having a downloads folder but I can't do that either. It will only favourite the broader section that the content is found in. I can't even bookmark a video!! I have tried everything. Please help!
Community Administrator
#8
Hopefully someone with access to iOS will see this. However, sometimes silence means no one else has a answer. :(
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

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New Member
#9
I tried something that worked for me on my iPad. I chose the video I wanted to download. I tapped the little square box with the arrow in the upper right of the video. A circle appeared (which appeared to show the progress of the video downloading). When the video finished downloading a circle with an x in it appeared. That signifies that the video is downloaded to my iPad. I then put my iPad in "airplane mode" and tried to play the video with no internet connection. It worked!

I exited the app and then went through the process of locating the video again (Young Women, Young Women: Come, Follow Me, August: Marriage and Family, How can I strengthen my family?, scroll down to video location - circle with x is still there and it played with no wifi)

Hopefully it will work for you also. Haven't tried to delete the video yet. ;-)
New Member
#10
Actually deleting the video is even easier -- simply tap the circle with the x in the upper right corner of the video and the app asks if you would like to delete the video!
New Member
#11
If one starts with the Gospel library mobile app and then navigates through the lesson outline to the video, finding the download is easy. Just re-trace your steps how you found the video in the first place and it will show as available to play from your device. The icon changes to tell you that it is downloaded and you don't need to worry about where it is.

However, if you want to show a video that is not linked to a subject in the mobile app, you are out of luck. I just spent 3.5 hours with a BYU Professor of Computers (who is also our Ward FH Instructor and knows most everything about iPads) trying to play the new Christmas video on an iPad. The only way we found is very cumbersome and convoluted, but it does work.

You can't download the video from the opening page of lds.org, you can only play it. (This is true for all devices, not just iPad). You have to go to the Media Library, where you see the video you want on the splash page, but NO you can't download from there. You have to select the Video button, and then go to the video categories, then select Christmas then you may, or may not, see the one you want in the play portion of the screen. If not, you need to scroll down and find the one you want. Tapping it will move it to the play portion of the screen and will show a DOWNLOAD button below it in the right side. Now, you can get this far using a browser with your iPad, but selecting the DOWNLOAD words do nothing with an iPad. So, you have to download the video with a Windows machine and then transfer the video file from it to the iPad. Only then can you play a non-lesson linked video on an iPad.

Am I wrong? If so , plesase provide some guidance.

Does it really have to be this hard?