Family Photo Removed

3 postsstarted by EJLR 2014-07-04 05:57 UTC855 viewsoriginal topic

New Member

#1
2014-07-04 05:57 UTC

Not sure who to direct this question to: the family photo on our directory profile keeps getting deleted. Who is deleting this photo? It complies with all of the rules for photos. Who can I direct this question to? Or more specifically, who do I ask to stop removing the picture?

russellhltn

Community Administrator

#2
2014-07-04 07:48 UTC

I would check with the ward executive secretary. He should have some idea. It would be either a member of the bishopric, a clerk, or the ward website administrator.

Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

mevans

Senior Member

#3
2014-07-04 15:52 UTC

Do you know if your photo was ever approved so that ward members can see it? You would need to get someone outside of your family to log in and see if your photo is visible to other ward members. If the non-family member can't see it and your privacy settings are set to share, then it was never approved. I believe if you upload a photo that YOU will see it, but no one else will unless it's approved. Maybe someone's messing up when approving photos and deletes it instead?

russellhltn correctly told you who to check with in your ward. I believe there are still a great many people in the church who don't know how to use the online tools.