New Member
I have moved a household record out of our ward. The record does not show up on MLS online but shows on the LDS Tools account but can't be opened up. How do I get the record to stop showing on LDS Tools???
Record still showing on LDS Tools
Community Administrator
Sorry to ask a dumb question - but did you sync?
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
Community Administrator
There have been some reports that if a person is listed as having a calling and then they move away, they still are connected to the ward through the calling. You might check to see if any household members are still connected to callings.farnsworthcs wrote:I have moved a household record out of our ward. The record does not show up on MLS online but shows on the LDS Tools account but can't be opened up. How do I get the record to stop showing on LDS Tools???
And I imagine you are aware of this, but you have to do a sync on your LDS Tools mobile application to get updates.
Questions that can benefit the larger community should be asked in a public forum, not a private message.
New Member
I have synced LDS Tools and I have checked to see if they are still listed on a calling but there are no callings assigned to the family.
Any other suggestions???
Any other suggestions???
Community Administrator
Is a anyone else having this problem? At this point I'm suspecting that the problem is with LDS Tools.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
New Member
I can't point to an exact record, but yes we've had several people in our ward complaining/wondering why that has happened.