milleju wrote:A family who has an active full-time missionary moved into our ward last year. The family paid a couple of months of missionary support to their previous ward, however the previous ward was not charged for those months from church headquarters. The bishop from the previous ward is asking if they can transfer those unused funds to our ward. I assume this can be done by simply having the previous ward send us a check. Is there another/better way to handle?
Clearly you transferred the financial responsibility from the previous ward to your ward at some point. The best way to have handled it would have been at that time: as you can read in the RKATS article
Missionary Finances, when that transfer is made, you can specify an effective date. If that date is, for example, 2 months in the past, then 2 months worth of expenses will be charged to the previous ward, and credited to your ward.
I imagine you can call Local Unit Support and explain that a mistake was made in the transfer process, and that it should have been dated earlier. That would result in the 2 months worth of funds being transferred to your ward.
milleju wrote:I would have assumed church headquarters would transfer the funds automatically with the movement of the records, but guess not?
No, financial responsibility for a missionary is not automatically transferred with the missionary's (or his/her parents') membership records. That's explained in the article I linked to above.
Questions that can benefit the larger community should be asked in a public forum, not a private message.