Editing Phone Numbers

When I edit phone numbers in the Directory, how long before these changes will appear in MLS? (I searched dozens of posts on editing phone numbers, but none answered this question.)

After the next send/receive. I have been at the clerk computer, edited records online, and within a minute or two did a send/receive and the edits were there.

It seems to work without a send/receive. I updated several phone numbers late last night on the Directory. This morning, I did a sync on LDS Tools for my iPhone and the changes were there! Love the age we live in! Now if they will just come up with the ability to update callings from home, I can stay home every Sunday and watch TV!

zaneclark wrote:It seems to work without a send/receive.

You asked how long it took to update in MLS not in LDS Tools. LDS Tools will update as soon as you do a sync. In MLS a send/receive must be done.

The process for updates online goes directly to CDOL an CMIS. LDS Tools gets data from those two data bases. MLS also sends data to and gets updates from those two databases. So there is no need for MLS to be updated for changes made online to appear in LDS Tools.

zaneclark wrote:(I searched dozens of posts on editing phone numbers, but none answered this question.)

Older posts might also give you an incorrect answer. I believe in the past that there was a nightly batch process to get data between systems, so you may not have been able to get updates to other systems until the next day. Now it's pretty instantaneous.

mevans wrote:I believe in the past that there was a nightly batch process to get data between systems, so you may not have been able to get updates to other systems until the next day. Now it's pretty instantaneous.

It's certainly not instantaneous. I was working with an HPG secretary last night to help him with some MLS home teaching district changes. Since he only had organizational privileges in MLS, I edited an email address on the Directory. I immediately had him do a Send/Receive in MLS (thinking that it should be available right away), but the change did not come down. We then worked through the other HT changes, which took about 10 minutes. We did another S/R, and the email change still didn't come down.

I didn't stick around to keep trying, but at least in this case, the change made in the Directory was not available for updating MLS after 10 minutes. I'm sure the process is much quicker than it used to be, but it's still not instantaneous.

aebrown wrote:I was working with an HPG secretary last night to help him with some MLS home teaching district changes. Since he only had organizational privileges in MLS, . . .]

There has long been talk of not allowing those without membership privileges to download membership information. Is it possible this may have been the cause?

lajackson wrote:There has long been talk of not allowing those without membership privileges to download membership information. Is it possible this may have been the cause?

No, because on the first S/R, a membership record update came through that showed that the member had updated temple recommend info. That certainly doesn't seem like it would be possible if MLS were denying a user with Organization permissions from seeing any updates.

aebrown wrote:I didn't stick around to keep trying, but at least in this case, the change made in the Directory was not available for updating MLS after 10 minutes. I'm sure the process is much quicker than it used to be, but it's still not instantaneous.

The process that would have sent the change to MLS normally runs every 15 minutes.

aebrown wrote:

mevans wrote:I believe in the past that there was a nightly batch process to get data between systems, so you may not have been able to get updates to other systems until the next day. Now it's pretty instantaneous.

It's certainly not instantaneous. ...
I didn't stick around to keep trying, but at least in this case, the change made in the Directory was not available for updating MLS after 10 minutes. I'm sure the process is much quicker than it used to be, but it's still not instantaneous.

What is now instantaneous is the display back in the Directory. It used to be that it would take overnight to show the change there, so you could actually get it faster in MLS if you tried .

I'm a ward exec sec and have the ability to edit phone and emails on LDS.org. When I go to LDS tools I see the changes and assumed so could other ward members/leaders...our RS could not see the changes in tools, even after she synced. I checked with others... same result...does this have something to do with "administrative rights"??...how do I make changes so others can see?

kirtkennedy wrote:I'm a ward exec sec and have the ability to edit phone and emails on LDS.org. When I go to LDS tools I see the changes and assumed so could other ward members/leaders...our RS could not see the changes in tools, even after she synced.

The important question is if these other members can see the phone numbers and email addresses at all. If they can't see them, then that is almost certainly because the privacy settings on those pieces of data prevent them from seeing them. In that case, everything is working exactly as it should -- no matter what changes you make to the phone numbers and email addresses, only bishopric members, stake presidency members, executive secretaries, and clerks will be able to see that data if it has been marked as "Private -- Leadership only". Those visibility settings apply to the Directory on LDS.org as well as LDS Tools on mobile devices.

If, on the other hand, these other members can see the phone numbers and email addresses, then they should see changes that are made to them. Other than a fairly brief delay for processing (should not be more than 15 minutes when the system is functioning properly), everyone with access to see the data should see the updated data on LDS.org or after a sync on LDS Tools.