lds.org: The website is temporarily down.

In the last few days, I've experienced random problems as lds.org sites and get the message:

The website is temporarily down.

If it only happened once, I would have thought it's a minor glitch, but it's happened a few times on different days. This morning I've experienced the following:

• lds.org: usually works, but sometimes it doesn't
• lds.org/study-tools: working
• lds.org/maps: working
• lds.org/directory: sometimes it works
• lds.org/church-calendar: The website is temporarily down.
• lds.org/lesson: The website is temporarily down.
• lds.org/member-news: The website is temporarily down.
• lds.org/scriptures: working
• lds.org/general-conference: working
• lds.org/media-library: The website is temporarily down.
• lds.org/topics: working

I'm experiencing the same problem on IE11, FireFox, Chrome. I talked with someone last night who said he's noticed the problem the past 2 weeks. I get the same message using the clerk's computer, 2 home computers, tablet, and phone. I can log in via one of the working links mentioned above but get the same message clicking one of the links that don't.

I wasn't able to log in using chrome the past couple of days, but could log in using my android phone. I tried logging into my account this morning using Firefox 47.0 and it was successful.

How can I get lds.org working again, my sister really needs it today, and we tried everything?

I've run into a glitch a few time where I had to close the browser. You may have to close it completely (all windows and tabs). Then re-open it and all is well.

My guess is that something gets changed, but until the browser is closed, your session isn't updated.

Is the leadership section down right now (when we're trying to input home teaching?) The other sections seem to work.

alanraylds wrote:Is the leadership section down right now (when we're trying to input home teaching?) The other sections seem to work.

Leader and Clerk Resources does appear to be down for me currently (3:55 PM MDT). Hopefully they get it back up soon.

There is an issue and there are engineers working on it.

As of right now I can't access it on the ward computer but I have no problems accessing via smartphone.

Every Sunday, at some point the site goes down....at least for a little while. I waste so much time every Sunday, trying to do my calling, waiting on the church website to come up. Something needs to be done about this. I feel for any of us who are still clerks when they finally stop using MLS completely.

Today for about 15-20 minutes there was a web proxy error, clearly something on the backend.

Almost every Sunday I find myself unable to access the lds.org functions through the church's connection, but everything works fine when I use my phone's connection, either on the phone itself or tethering a PC to my phone.

romdos wrote:Every Sunday, at some point the site goes down....at least for a little while. I waste so much time every Sunday, trying to do my calling, waiting on the church website to come up. Something needs to be done about this. I feel for any of us who are still clerks when they finally stop using MLS completely.

Where are you located, geographically?

While I occasionally see problems on Sundays (and I'm on it most most every day of the week, including Sunday), my perception is that it doesn't go down that often. Yes, sometimes there are issues, but to me it seems a lot more stable than it was a couple of years ago. I'm in California. I don't know the topology of the church services, so I have no idea what role, if any, geography plays in problems you may experience. A few years ago I was poking around and it looked like Latin America might be served out of Texas and Europe might come out of the East Coast of the U.S.A. somewhere, but that could be country-specific pages and all the services (Directory, Calendar, Lesson Schedules, Notes, LCR, etc.) could be running in Utah (or wherever the data center is) for all I know. I didn't spend a lot of time poking around; I was just curious one day. And it could be different now.

aclawson wrote:Almost every Sunday I find myself unable to access the lds.org functions through the church's connection, but everything works fine when I use my phone's connection, either on the phone itself or tethering a PC to my phone.

It sounds like it's your meeting house internet that's overloading.

aclawson wrote:Almost every Sunday I find myself unable to access the lds.org functions through the church's connection, but everything works fine when I use my phone's connection, either on the phone itself or tethering a PC to my phone.

Ask your assistant stake clerk--technology (aka stake technology specialist or STS) to check the Internet service to your meetinghouse. As russellhltn said, that may be your problem. A slow Internet connection and the complex web pages at LDS.org do not mix well, and when things get really busy at certain times on Sunday (as they almost always do) you may have to make repeated attempts to access the site.

That is demonstrably not the problem.

russellhltn wrote:

aclawson wrote:Almost every Sunday I find myself unable to access the lds.org functions through the church's connection, but everything works fine when I use my phone's connection, either on the phone itself or tethering a PC to my phone.

It sounds like it's your meeting house internet that's overloading.

All other internet activity works perfectly fine so it is clearly not the church's internet connection. Since it only happens during a time of drastically increased traffic on the remote site it seems far more likely to point to issues with the server than to blame the client.