Xerox Phaser 3320 - junk

Newly delivered Xerox Phaser duplexing, wi-fi printer.

The following flaws are noted:

* Connection to a wireless network from the control panel is limited to WDS configuration only.

* PC-based admin configuration utility broken - when you click on the "wireless wizard" link it tells you that the application is not installed correctly and to re-install it.

* The printer will use the bypass tray only if tray 1 is physically removed or is empty

* There is reference to a network configuration utility for a 3320 variant, but Xerox appears to have never released it - even though the manual refers to that variant Xerox's website is decidedly lacking anything about it.

* Firmware cannot be updated from the PC via USB cable - you must use an enterprise administrator utility which cannot be located, and wouldn't work without an IP address anyway.

Can we please not switch printer models every month? There should be ONE or TWO models of printers that are always used, not this business where every single printer that gets replaced is a new and untested "solution" with completely different features and function.

And if at all possible, please avoid the smaller Xerox desktop units - they always try to over-engineer them and have far more problems than any other brand.

We've had that model for a few years. But I agree, I'm not impressed. I've had one die out of warranty, while 8 year old HPs just keep working. There's also the issue of error messages - there are none. When it sits there with a red light, there is no way to know what is wrong. It has simplified my troubleshooting: I ask is the red light was blinking before. If the answer is "yes", I tell them to replace the toner. If the answer is "no", I replace the printer. That's what they are: disposable.

I forgot to mention: just try and find toner locally. Not OfficeMax, not OfficeDepot. it has to be mailed ordered. But when it runs out, it just stops with a red light. There is no way to coax one more printout.

I've asked the local FM folk if they can blacklist this brand in the future. Hopefully I will never see one again. I think I'd be pushing my luck to have them return the newly delivered model though.

The Family History Department seems to be into Lexmark. No complaints there.

I remember when we received Phaser 3250 printers about five years ago. They came with those underfilled demonstrator cartridges, which ran out within a month. All the clerks in my stake scrambled to order replacements. I had removed all the old printers and several unused toner cartridges. Now the units had to spend more budget funds on new toner.

Additional problems with this printer:

Cannot update the firmware. Period. When you connect to the printer's internal webpage and specify the location of the new firmware package the printer changes whatever you enter into "c:\fakepath\<filename>"

Their wireless configuration wizard still doesn't work - when I asked Xerox about it they sent me a copy of the firmware to flash the machine but as above it doesn't work.

This is a printer that should be avoided at all costs.

Chris Ricks, the product manager of the Church copier and printer program, will give the presentation for the December Web Broadcast, Friday Dec. 6 2013, 12:00 Noon MST.

Learn about the printer and copier equipment located in your local Church buildings (primarily US & Canada), the different roles and responsibility for those who are involved with this equipment and the program that the Church has in place to manage this equipment.

drepouille wrote:Chris Ricks, the product manager of the Church copier and printer program, will give the presentation for the December Web Broadcast, Friday Dec. 6 2013, 12:00 Noon MST.
.

Was this recorded? Maybe you can post the link to the recording here.

gbekmezian wrote:

drepouille wrote:Chris Ricks, the product manager of the Church copier and printer program, will give the presentation for the December Web Broadcast, Friday Dec. 6 2013, 12:00 Noon MST.
.

Was this recorded? Maybe you can post the link to the recording here.

It can be viewed here.

aebrown wrote:It can be viewed here.

So it is. You just have to advance to the one hour mark. I had been fooled by the countdown pre-roll.

So I met the Xerox field tech at the meetinghouse and hung around for about two hours while he played with the machine. His final diagnosis is the printer is designed to ignore the bypass tray unless tray 1 is removed and that to the best of his recollection every printer he has ever worked on was like this. I showed him that the printer in the other office didn't work that way and he said he would check around. That was the last I have heard from Xerox.

The IP management software is still broken too

I was able to get the behavior I wanted (pull from bypass tray if something is in it, otherwise pull from tray one) by setting the driver default to use the bypass tray.

On Windows 7, open "Devices and Printers". Right click on the printer icon. Select "Printing preferences". On the "Xerox Phaser 3320 XPS Printing Preferences" window, select the "Paper" tab. In the "Paper Options" section, set "Source" to "Bypass Tray".

My theory is that they buy whatever is cheapest, so we wind up with whatever was on clearance that month. We have to keep in mind that the consequent grief is a First World problem.

If you go into the menu on the machine: Setting for media trays: Bypass
Bypass mode: On
Paper Type: Cardstock
Paper size: Letter
We only use it to print certificates because tray 1 curls them up bad. Oh yeah, open up the back paper outlet.
When you print set tray select to auto and paper type as cardstock. Works for us.

has anyone been able to get these printers to connect and stay connected to the wifi in a church building? We got two of these a few months ago and I haven't been able to get them to stay connected for more than a week. Currently I can't get them to connect at all. I've searched the xerox website and other forums. Does anyone who has had luck have any advice?

A few years later, but I came across a post here: http://forum.support.xerox.com/t5/Print ... d-p/177433

The driver will always print to the regular tray and the bypass is used when the job is programmed for what is in it, which typically is something abnormal to plain white Letter. So if you were to set the driver to print on "labels" and the printer bypass tray is loaded with Labels (Programmed as such) then the Auto select would work in the driver as long as Labels was set.

So, a little crazy, I think, but that's why it does what it does.

The Xerox printers I've seen in the Wards have generally been hard to work with. I know the church has a contract with Xerox, more for the copiers than the printers (don't get me started on copier issues), but the desktop printers are just not good.

My first suggestion if you are stuck with one of these is don't connect it wirelessly, I have managed printers at my work for years and wireless printers will fail a lot. Get a cheap ethernet switch (you can get them for less than $10 now), and connect the printer to the physical network. I use a special print server to get airprint to work on them, but it is no longer updated (and most new printers have builtin airprint functionality anyway).

slmsz20 wrote:The Xerox printers I've seen in the Wards have generally been hard to work with. I know the church has a contract with Xerox, more for the copiers than the printers (don't get me started on copier issues), but the desktop printers are just not good.

My first suggestion if you are stuck with one of these is don't connect it wirelessly, I have managed printers at my work for years and wireless printers will fail a lot. Get a cheap ethernet switch (you can get them for less than $10 now), and connect the printer to the physical network. I use a special print server to get airprint to work on them, but it is no longer updated (and most new printers have builtin airprint functionality anyway).

What brand/model of print server are you using for airprint?

Thanks

Twelves Ward in my Stake,All that twelves Ward don't have a photo copy printer to make copy of receipts for the Audit,
If we could ask you for your help please to deliver all that photo copy printer for the work of the Lord please for the twelves unit in my Stake Upolu Samoa Saleilua Stake That would be nices please
They really need that photo copy printer to use please.

Thank you very much
unit number 524727
phone number 7209780 \ 7579601