The website is temporarily down

Hi all,

just 20 mins ago was working fine but since midnight Mountain the Clerk Resources site is giving back The website is temporarily down message.

Cheers

Chris

Down for me too. I can get to leader.lds.org but if I try to click on any reports or organizations, it says website down. This has happened on several Sundays (eastern US timezone). Makes bishopric and ward council meetings very difficult.

Wonder what the support model is for this stuff - global service centre is open on a Sunday so gather that means someone out there is able to fix things when they break on the Sabbath.

My leader and clerk resources menu options are gone when I click on the "Name"/Tools dropdown in the upper right.
But. . .when I went here:
https://www.lds.org/leader/
I was able to get to all the good stuff. . .apps, membership, reports, handbooks, etc. . .

Weird.

Saw that too - the Leader home page works but none of the links to Membership information.

chris_hazeldine wrote:global service centre is open on a Sunday so gather that means someone out there is able to fix things when they break on the Sabbath.

I believe it's open on our Sunday because of employees in Australia who come in on their Monday morning. I'm not sure as they have access to the servers.

Oh yeah, and for us in Australia it is Saturday still over there so we have support. Poor old UK that miss out being in the middle

I can now log in without any errors so assume we are good now.

Spoke too soon - Out of Service page is back up now.

russellhltn wrote:

chris_hazeldine wrote:global service centre is open on a Sunday so gather that means someone out there is able to fix things when they break on the Sabbath.

I believe it's open on our Sunday because of employees in Australia who come in on their Monday morning. I'm not sure as they have access to the servers.

Just looking at this comment again - we get no support in Australia on the GSC until Monday night our time so it isn't anyone in Australia. I have called on Sunday morning my time and gotten to the US team, but only until midday in Perth Australia when the GSC closes.

So if you guys call the GSC on a Sunday who do you get?

Australia is a day ahead of the US. (UTC +8, +9.5 or +10, while Utah is -7 or so.)

So, Sunday, 12 Noon mountain time (when GSC opens) is Monday in Australia.

russellhltn wrote:Australia is a day ahead of the US. (UTC +8, +9.5 or +10, while Utah is -7 or so.)

So, Sunday, 12 Noon mountain time (when GSC opens) is Monday in Australia.

Correct, I am in Australia and it is 3pm Monday. Time in US is 1am Monday. The GSC is not open right now and I have waited up until 11pm Monday night to call in to get something sorted out after missing the close on Saturday which correlates to Noon Perth Australia time before DST started so haven't checked what it is now.

Again, on your Sunday where do you go for GSC support?

chris_hazeldine wrote:I am in Australia and it is 3pm Monday. Time in US is 1am Monday. The GSC is not open right now and I have waited up until 11pm Monday night to call in to get something sorted out after missing the close on Saturday which correlates to Noon Perth Australia time before DST started so haven't checked what it is now.

Again, on your Sunday where do you go for GSC support?

It's been a while since I've called the GSC on a Sunday, but I know I've called them on a Sunday afternoon (I'm in Mountain time) and gotten through. According to the RKATS article IT Support—Global Service Center, the GSC is open 24/7 except for Saturday 6pm - Sunday noon Mountain time. I haven't tested the edges of that 18-hour closure window, but it feels accurate to me from my experience.

But you just said that you were calling 13 hours after the GSC was supposed to have reopened, and you didn't get through. When you call the GSC from your location, do you know if you are calling the one and only GSC, or are you first calling some Australia service center, which may then route your call to the US? I thought that you would be calling the one and only GSC, but your experience doesn't match mine.

Yeah i first noticed it was down Sunday morning, and last I checked a few minutes ago. Clerk resources are completely unavailable, and leader resources, once you try to get into things like action lists, calling lists etc are down.

aebrown wrote:It's been a while since I've called the GSC on a Sunday, but I know I've called them on a Sunday afternoon (I'm in Mountain time) and gotten through. According to the RKATS article IT Support—Global Service Center, the GSC is open 24/7 except for Saturday 6pm - Sunday noon Mountain time. I haven't tested the edges of that 18-hour closure window, but it feels accurate to me from my experience.

Thanks for the link, it must have changed within the last 6 months. I see that Finance is still not covered by the GSC past noon Sunday in Australia - https://www.lds.org/callings/melchizede ... a?lang=eng which I am pretty sure was the same for MLS support as I had to wait until about this time on Monday my time before anyone at the GSC was able to help me when we changed a unit from Branch to Ward.

aebrown wrote:But you just said that you were calling 13 hours after the GSC was supposed to have reopened, and you didn't get through. When you call the GSC from your location, do you know if you are calling the one and only GSC, or are you first calling some Australia service center, which may then route your call to the US? I thought that you would be calling the one and only GSC, but your experience doesn't match mine.

So what do you guys do when you have problems during Sunday? or is it that you don't need anything until tithing starts and the block doesn't finish until noon anyway so if your trying for an early mark then too bad!! Do it right and go to Priesthood

sheldonchoo wrote:Yeah i first noticed it was down Sunday morning, and last I checked a few minutes ago. Clerk resources are completely unavailable, and leader resources, once you try to get into things like action lists, calling lists etc are down.

Seems to be back up now.

we're down again - what is happening out there this weekend??

chris_hazeldine wrote:we're down again - what is happening out there this weekend??

I don't know what's happening, but I hear lots of buzzing behind me. We're aware of it and working on it now.

scgallafent wrote:

chris_hazeldine wrote:we're down again - what is happening out there this weekend??

I don't know what's happening, but I hear lots of buzzing behind me. We're aware of it and working on it now.

I am in again to Callings by Organisation - thanks. Hopefully it stays up now

chris_hazeldine wrote:So what do you guys do when you have problems during Sunday?

Suffer. The overriding principle seems to be to avoid employing people to work on their Sunday.

russellhltn wrote:

chris_hazeldine wrote:So what do you guys do when you have problems during Sunday?

Suffer. The overriding principle seems to be to avoid employing people to work on their Sunday.

That would be interesting if they had Local Unit Support for the USA in Australia, and vice-versa, so that nobody had to work on Sundays but clerks could still get support!

sbradshaw wrote:That would be interesting if they had Local Unit Support for the USA in Australia, and vice-versa, so that nobody had to work on Sundays but clerks could still get support!

I'm pretty sure that's exactly what they are doing for some, but not all, GSC functions. Only it's not just the letter of the law, but the spirit as well. It appears they're avoiding employing anyone late Saturday or early Sunday as that would impact Sabbath day activities.

GSC closes 6PM Saturday MT and doesn't re-open until Noon Sunday MT when it's something like 5 or 6AM Monday in Canberra. To get it any sooner means that someone is likely to have to forgo a fireside or Sunday evening with the family.

Wow, what a great idea!

I didn't realize GSC had operations out of the USA. I'm glad they're taking advantage of the time difference. I've certainly done that with employees in other countries. It's great to wake up on a Saturday morning and see that maintenance activities we started on Friday night were successfully completed while I was asleep

I would assume that the Church IT organization, like many other IT organizations, has people on call who can come in on a Saturday or Sunday to fix problems if someone deems it necessary. The person who "deems it necessary" probably has a more sensitivity to Sabbath issues than typical IT organizations and probably seeks heavenly guidance before mobilizing staff.

I remember one discussion thread, probably a year ago, that sure sounded like there were people there on Sunday trying to fix some problems when systems were going down on Sundays due to the load.

I have not been able to get on the LDS.ORG website. Last 3 days at home. (Nov. 2,3, & 4 2013) I did yesterday at the Stake building. But I could not at home. I could get on most of the web that did not require a log in, but not able to do any sign in parts of the web. (calendar, directory, Lesson Schedules etc.) I would get from Chrome "Webpage not available". I would get from firefox "Unable to connect" I am surprised that no activity on the forum is occurring. Is this problem something to do with me and my situation? Does it have anything to do with me getting a message Saturday to participate in the beta for Clerk resources? Any help you can give would be appreciated.

1968leocomeeatabite wrote:I have not been able to get on the LDS.ORG website. Last 3 days at home. (Nov. 2,3, & 4 2013) I did yesterday at the Stake building. But I could not at home.

Given the lack of complaints, I suspect it's a security setting in your browser that's blocking you. Perhaps something to do with cookies?

OK, Thank you, I will proceed to clear cookies etc. see if that works. thank you again.

I'm not so concerned about clearing cookies as making sure they are not blocked for lds.org. Some iPad 3 users found the default security settings TOO secure.

russellhltn wrote:

sbradshaw wrote:That would be interesting if they had Local Unit Support for the USA in Australia, and vice-versa, so that nobody had to work on Sundays but clerks could still get support!

I'm pretty sure that's exactly what they are doing for some, but not all, GSC functions. Only it's not just the letter of the law, but the spirit as well. It appears they're avoiding employing anyone late Saturday or early Sunday as that would impact Sabbath day activities.

GSC closes 6PM Saturday MT and doesn't re-open until Noon Sunday MT when it's something like 5 or 6AM Monday in Canberra. To get it any sooner means that someone is likely to have to forgo a fireside or Sunday evening with the family.

There is no support in Australia as part of the GSC, it is US people in the US only. Our local office doesn't do much now days, used to be much more involved until the Area Office moved to New Zealand. Thank you to those that do work on Saturday and come back in Sunday noon

As is often the case, leader.lds.org is down Sunday morning (7:30am eastern time). It comes up but all reports, organizations, and pretty much everything off the menu just sits there and spins. Makes bishopric/pec/ward council meetings this morning very difficult.

Looks like it was only down for 45 min or so. I can get to reports again. Still inconvenient at the time.