Map feature does not work at all

The map feature on the church website does not work at all on the desktop in our the ward clerks office. The page comes up but the map is blank and none of the icons work. The map works well on my home desktop but it would be a nice feature to use while working in the clerks office. Does anyone have any idea what the problem might be and how to fix it?
Thanks.

I'm guessing your firewall is blocking google maps. To test that see if you can go to google maps in your browser. If not then you will have to work with your stake technology specialist to see if they can change the firewall level.

JonesRK wrote:If not then you will have to work with your stake technology specialist to see if they can change the firewall level.

We can change the firewall level? We could with the ASA 5505, but I don't know of any thing we can do for the 881W.

The quick way to test the theory is to bring in a laptop and connect to the wireless. If it's the same problem, then it's probably the firewall. If the laptop is fine, then there's probably something missing/locked down on the clerk computer.

russellhltn wrote:

JonesRK wrote:If not then you will have to work with your stake technology specialist to see if they can change the firewall level.

We can change the firewall level? We could with the ASA 5505, but I don't know of any thing we can do for the 881W.

The ASA 5505 is what I was thinking of. I'm wondering if they are still on that older plan.

Google maps works fine, I've been using that to determine if new families live in our ward boundaries. The map feature also works with hand held android devices in the same room. So it doesn't sound like a firewall problem. Any other ideas?

pvtmathis wrote:The map feature also works with hand held android devices in the same room.

But are they on a dataplan or using the church network?

Good question, honestly I'm not sure. I've always assumed that they were on their own data plan as I wasn't aware that the stake center had a wireless network. I'll find out. Thanks again.

pvtmathis wrote:I've always assumed that they were on their own data plan as I wasn't aware that the stake center had a wireless network.

OK, if they're on their own dataplan, then we haven't ruled out the church firewall as a problem.

Maps is working fine in our clerks office on WinXP/IE8 behind the 881W firewall.

I took my tablet into the clerks office today and logged into the Stake Center network and the map feature works just fine. The firewall settings must not be the issue. My ward clerk browsed through the internet options on the desktop and tried a few things but with no results. Thinking it might be a browser problem he downloaded the Mozilla Firefox internet browser and the map feature works good on it. So it sounds like the problem lays with the Microsoft Internet Explorer 8 program that our desktop is using...any thoughts on how to fix it?

pvtmathis wrote:So it sounds like the problem lays with the Microsoft Internet Explorer 8 program that our desktop is using...

I got it to work on IE8, so it can be done. It's probably some setting that's locked down not allowing scripts to be run or something like that. I'll see if I can get the list of settings that machine uses.

What you might try is putting lds.org in the "trusted zone". That usually unlocks some restrictions.

I'll try that this Wednesday when I get back to the Stake Center. Thanks

Note that Internet Explorer 8 is not officially supported by the Church websites. While some people may get church websites to work on IE 8, I recommend that you just move to Firefox or Chrome and not mess with IE 8.

Be sure to follow the guidelines on installing additional software on your computer.

mevans wrote:Note that Internet Explorer 8 is not officially supported by the Church websites. While some people may get church websites to work on IE 8, I recommend that you just move to Firefox or Chrome and not mess with IE 8.

Be sure to follow the guidelines on installing additional software on your computer.

Today I noticed in the Help section of the Patriarchal Blessing Recommend, they are still showing IE8 as one of the supported browsers. However, whilst in contact with the support team about an issue I'm having, they recommended either Chrome or Firefox. As it happens Chrome is my preferred browser on all devices I use!

My particular issue isn't browser related.

mevans wrote:Note that Internet Explorer 8 is not officially supported by the Church websites.

Depends on the site. You won't get a scolding in calendar, but it sure looks strange.

I have used Maps for over a year to map locations for the branch where we served as MLS missionaries. Recently when I attempt to load LDS Maps in Safari on my Mac laptop, it loads the map of our unit, but the names and addresses don't load. The left pane with the apps is blank and won't load when I click on the apps menu.

Everything works fine in Firefox.

Has something changed in Maps that is less friendly to Safari?

Jim Redd