Name Extraction no longer works

4 postsstarted by minerva.aguilera 2013-09-11 01:56 UTC2,567 viewsoriginal topic

New Member

#1
2013-09-11 01:56 UTC

I have been doing name extractions for over 2 yrs. now. Today I got a copy rights warning and can't work anymore! It opens up to the towns and years but that's it, it won't let me see the info.What can I do to get it back??

aebrown

Community Administrator

#2
2013-09-11 02:15 UTC

[Moderator note: I split this post out from the New FamilySearch Web Services and DevNet Website topic, because it deals with a separate issue.]

minerva.aguilera wrote:I have been doing name extractions for over 2 yrs. now. Today I got a copy rights warning and can't work anymore! It opens up to the towns and years but that's it, it won't let me see the info.What can I do to get it back??

I thought that the name extraction program was terminated quite a while ago, but perhaps someone else knows more details.

I'd recommend that you contact your stake indexing director, or the high councilor over family history work for assistance. Or you can always call Family History support at 866-406-1830.

Questions that can benefit the larger community should be asked in a public forum, not a private message.

russellhltn

Community Administrator

#3
2013-09-11 02:21 UTC

aebrown wrote:I thought that the name extraction program was terminated quite a while ago, but perhaps someone else knows more details.

Perhaps she's referring to FamilySearch indexing?

Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

aebrown

Community Administrator

#4
2013-09-11 02:46 UTC

russellhltn wrote:Perhaps she's referring to FamilySearch indexing?

Possibly, but the "towns and years" reference sounds more like the old UDE extraction program than the current indexing software.

In any case, the support options I mentioned would still be valid for indexing.

Questions that can benefit the larger community should be asked in a public forum, not a private message.