Online membership updating

I have been trying to update two of our member's address and phone numbers online for 2 days and I keep getting this message: "Sorry, something went wrong loading the requested data. Try refreshing the page, or try again later." All I am trying to do is change there address to SW instead of SE for one and enter an new phone number for the other. I have been able to update other members phone numbers and addresses without any problems. Any suggestions?

Try it from the Directory instead of the clerk tools and see if it works any better.

I have had this error occur when the address validator (that pops up and says "Do you want to use this address instead") can't find a valid address to suggest. Double-check the address you are using.

If you want to send me (via PM or email) the details of what you want to change, I would be happy to debug / fix it.

I can confirm that any membership updates made from the Leader & Clerk Resources section is not taking. It appears it is working fine from the directory itself.

This problem happens only in certain cases, and will be fixed in our next release.

jkitterman wrote:This problem happens only in certain cases, and will be fixed in our next release.

Thanks for investigating (and fixing)!