New Member
Gospel library on Windows 8.1 does not open. Is anyone else using Windows 8.1 and have this issues?
Gospel Library not working in Windows 8.1
New Member
It works for me, and has worked since launch of the app. There are a ton of bugs, that I see. But at least it works.
New Member
I can add the app from the app store, but when I start the app I get header screen but nothing loads. Windows 8 tablet.
New Member
I got it working, but as soon as I get to the last 3 magazines to download, friend, new era, liahona. I will get so close to downloading all of everything and then app restarts, and I lose some of those downloads from those three magazines, and have to redo it again. I tried multiple times and it just does the same thing. It only happens on those three. No clue why it won't keep the information as downloaded. Too bad there is no bug section in the forum for bugs. Anyways I got what I needed, but hope I don't lose it all do to app restarts. If I do lose it, then there will be no app for resources. I don't know if the app is fully supported for windows 8.1 yet, but it should be since all windows 8 is getting this update free.
New Member
It has problems downloading sources. I keep clicking right after another and shows downloading but it shows it hasn't, and I do it right after again and again. It is not working. I will just have to stop using it if I can't get the stuff. Apparently it is not finished for windows 8.1. Need to be fixed or I just will uninstall for not working right.
New Member
i am having the same issue.
New Member
I am having the same issue - just installed it (and reinstalled, etc) - appcrash if you check the event log...says that the app stopped interacting with windows.hayryn wrote:Gospel library on Windows 8.1 does not open. Is anyone else using Windows 8.1 and have this issues?
Senior Member
My recommendation would be to download and install (and use) the new beta that was released a while back:
http://apps.microsoft.com/windows/app/g ... eeec2a95b2
This should not only give you a better experience overall, but should also get completely around the crashing problem.
http://apps.microsoft.com/windows/app/g ... eeec2a95b2
This should not only give you a better experience overall, but should also get completely around the crashing problem.
Learn more about Gospel Library for Windows 10 Beta at the link below:
https://tech.lds.org/wiki/Gospel_Library_for_Windows_10
https://tech.lds.org/wiki/Gospel_Library_for_Windows_10
New Member
I'm having the same issue on Gospel library and Gospel Library beta. Has anyone heard when the next update will be and if it will allow to do a full download at one time like on the Android version?
Senior Member
I'm going to assume the 'same issue' you're having is that the application crashes on start or that it takes a very long time to start. Have you tried reinstalling the application? Do that and see if the application works for you after reinstallation.I'm having the same issue on Gospel library and Gospel Library beta. Has anyone heard when the next update will be and if it will allow to do a full download at one time like on the Android version?
As for the 'next update': we don't have time tables for releases. We release new stuff when new stuff is ready to be released. That's as precise as we get. The feature you're talking about is called "Download All" (or "Download Section"). The fact is, that, while we want to implement this feature, we have a few roadblocks we have to remove before we can get this feature up. For example, we have to change how the application checks for updates to content because, if a user has too much content downloaded, it can cause the application to take a very long time to start or become very slow.
Rest assured, however, that if a feature exists on iOS or Android, given enough time, it will almost certainly make its way to Windows. We just have to have time to write it. We are all volunteers, after all.
Learn more about Gospel Library for Windows 10 Beta at the link below:
https://tech.lds.org/wiki/Gospel_Library_for_Windows_10
https://tech.lds.org/wiki/Gospel_Library_for_Windows_10
New Member
The full library is there for me but I am unable to download any books or materials. I get an Error Message when attempting to download.
"Unable to download book. Exception from HRESULT: 0X80072EE4"
Is there a fix for this?
John Larson
"Unable to download book. Exception from HRESULT: 0X80072EE4"
Is there a fix for this?
John Larson
New Member
Did you already try uninstalling, then reinstalling the app? There's a good chance this will fix any issue that you may be having.
New Member
I'm having similar issue running Windows 8.1. Worked just fine earlier today with full library. When I opened it up later there was only the help icon and scripture icon which didn't work. Very strange. When it did work it previously it was slow to respond to scrolling and also would jump farther than expected when it did scroll.
Senior Member
It sounds like the app may be having problems accessing the content that needs to be downloaded. Typically, when this happens, an over-zealous anti-virus program is to blame. We've had issues recently with McAfee. Try temporarily disabling the firewall for your anti-virus program suite and then attempt to download books.The full library is there for me but I am unable to download any books or materials. I get an Error Message when attempting to download.
"Unable to download book. Exception from HRESULT: 0X80072EE4"
Have you tried reinstalling the application? Do that and see if the application works for you after reinstallation.I'm having similar issue running Windows 8.1. Worked just fine earlier today with full library. When I opened it up later there was only the help icon and scripture icon which didn't work. Very strange. When it did work it previously it was slow to respond to scrolling and also would jump farther than expected when it did scroll.
Learn more about Gospel Library for Windows 10 Beta at the link below:
https://tech.lds.org/wiki/Gospel_Library_for_Windows_10
https://tech.lds.org/wiki/Gospel_Library_for_Windows_10
Member
I was using Gospel Library on my tablet just fine for several months. It was really nice for viewing Come Follow Me videos, linking to scriptures, etc. A couple of weeks ago the program started to simply crash when launched ... no error, no dialog, no nothing. After clicking the icon in the START window, after a few seconds of the black splash screen with yellow "wait for it" animated circle, I am re-directed back to the start menu. I have also tried installing the BETA with exactly the same result. I have tried uninstalling and reinstalling both but with no difference in behavior.
Thanks,
Preston Baxter
Highland Ward
Sandy Utah Granite South Stake
Preston Baxter
Highland Ward
Sandy Utah Granite South Stake
Senior Member
Okay. Let’s see if we can get this sorted. This is going to be a bit technical to do, but I think we’ll be alright.
We’re going to need to follow these steps pretty closely to ensure we get everything out of the Gospel Library folder that shouldn’t be there. I believe a rogue file may be crashing your app.
1. Uninstall Gospel Library and Gospel Library beta.
2. Restart your computer.
3. Open a folder and go to the following location on your computer:
C:\Users\{YOUR USERNAME}\AppData\Local\Packages\TheChurchofJesusChristofL.GospelLibrary_ae8bh92e13w8t\
(Since you also have the beta installed, there may also be a second folder with a similar name. Follow steps 4 & 5 for that folder, too.)
4. This folder should be in the list of folders in “Packages”. If it is, open it and delete any and everything in it. This folder should be empty.
5. Reinstall the application from the Windows Store.
Let me know if this helps you.
We’re going to need to follow these steps pretty closely to ensure we get everything out of the Gospel Library folder that shouldn’t be there. I believe a rogue file may be crashing your app.
1. Uninstall Gospel Library and Gospel Library beta.
2. Restart your computer.
3. Open a folder and go to the following location on your computer:
C:\Users\{YOUR USERNAME}\AppData\Local\Packages\TheChurchofJesusChristofL.GospelLibrary_ae8bh92e13w8t\
(Since you also have the beta installed, there may also be a second folder with a similar name. Follow steps 4 & 5 for that folder, too.)
4. This folder should be in the list of folders in “Packages”. If it is, open it and delete any and everything in it. This folder should be empty.
5. Reinstall the application from the Windows Store.
Let me know if this helps you.
Learn more about Gospel Library for Windows 10 Beta at the link below:
https://tech.lds.org/wiki/Gospel_Library_for_Windows_10
https://tech.lds.org/wiki/Gospel_Library_for_Windows_10
Member
Uninstalled and restarted. After drilling in to the "Packages" folder, there was not any folder related to the Gospel Library apps. I re-installed the BETA and the behavior is exactly the same: I get the black splash screen with Moroni and the wide red BETA bar at the top, the yellow whirly-gig goes around a couple of times, and then I am dumped back to my Start window again.
Thanks,
Preston Baxter
Highland Ward
Sandy Utah Granite South Stake
Preston Baxter
Highland Ward
Sandy Utah Granite South Stake
Member
After the installation I noticed there was a "TheChurchofJesusChrist..." folder in the Packages folder, but after un-installation of the software that entire folder was also removed automatically. So it doesn't appear that rogue files are remaining there as suspected / hoped.
Thanks,
Preston Baxter
Highland Ward
Sandy Utah Granite South Stake
Preston Baxter
Highland Ward
Sandy Utah Granite South Stake
Senior Member
I'm going to assume you've already tried temporarily disabling any anti-virus programs, like McAffee's or Norton's, as mentioned below.
With that assumption, we'll try a few more things to see if we can get the app starting. Try a few things for me:
1. If your device is a mobile device, set the device into airplane mode and try to start the app a few times. If your device is plugged in via Ethernet cable, temporarily disconnect the cable from either the wall or from the desktop's tower and attempt to start the app up to ten times.
2. If your device is a mobile device, attempt to start the application on another network. For example--a friend's home, public Wi-Fi, like that available at McDonald's restaurants, or the guest network of a neighbor. As in (1), try to start the app up to ten times.
Let me know the results.
With that assumption, we'll try a few more things to see if we can get the app starting. Try a few things for me:
1. If your device is a mobile device, set the device into airplane mode and try to start the app a few times. If your device is plugged in via Ethernet cable, temporarily disconnect the cable from either the wall or from the desktop's tower and attempt to start the app up to ten times.
2. If your device is a mobile device, attempt to start the application on another network. For example--a friend's home, public Wi-Fi, like that available at McDonald's restaurants, or the guest network of a neighbor. As in (1), try to start the app up to ten times.
Let me know the results.
Learn more about Gospel Library for Windows 10 Beta at the link below:
https://tech.lds.org/wiki/Gospel_Library_for_Windows_10
https://tech.lds.org/wiki/Gospel_Library_for_Windows_10
Member
I re-installed BETA. While still connected to WIFI, I tried to start the app. The spinner on the splash screen did not spin ... I got sometimes one or other times only two little yellow dots before the app crashed. Did this 10 times.
I enabled airplane mode. The spinner circles on the splash screen, but I got this error: "Unable to download catalog. Please connect to the internet and restart the application."
I connected to WIFI through my phone's hotspot (instead of the local WIFI). I was presented with the "Gospel Library (Beta) Changes" info page. I was then able to access the library. I downloaded one item (Old Testament ... I should have picked something smaller).
I re-enabled airplane mode and restarted the tablet computer. I was able to re-enter the library and open the OT. I re-connected to the local WIFI (without shutting down the app) but was not able to download anything else. I got the error "Unable to download book: New Testament. Service unavailable (503). (Exception from HRESULT:0x801901F7)"
I restarted the tablet computer. When launching the BETA I again got the truncated whirly-gig and then the app crashes with no error message (same as the original behavior). Verified that going to airplane mode allows me to open the app.
So the moral of the story is to not read my scriptures at work?
I enabled airplane mode. The spinner circles on the splash screen, but I got this error: "Unable to download catalog. Please connect to the internet and restart the application."
I connected to WIFI through my phone's hotspot (instead of the local WIFI). I was presented with the "Gospel Library (Beta) Changes" info page. I was then able to access the library. I downloaded one item (Old Testament ... I should have picked something smaller).
I re-enabled airplane mode and restarted the tablet computer. I was able to re-enter the library and open the OT. I re-connected to the local WIFI (without shutting down the app) but was not able to download anything else. I got the error "Unable to download book: New Testament. Service unavailable (503). (Exception from HRESULT:0x801901F7)"
I restarted the tablet computer. When launching the BETA I again got the truncated whirly-gig and then the app crashes with no error message (same as the original behavior). Verified that going to airplane mode allows me to open the app.
So the moral of the story is to not read my scriptures at work?
Thanks,
Preston Baxter
Highland Ward
Sandy Utah Granite South Stake
Preston Baxter
Highland Ward
Sandy Utah Granite South Stake
Senior Member
It appears that your work's network has been setup in such a way that blocks the application from downloading the app catalog and its content. I'll talk to the development team to see if we can find a way to provide more useful error messages when situations like this occur.
Learn more about Gospel Library for Windows 10 Beta at the link below:
https://tech.lds.org/wiki/Gospel_Library_for_Windows_10
https://tech.lds.org/wiki/Gospel_Library_for_Windows_10
New Member
I am having the same exact thing happen. Except I am not at work I am at home. I don't know of any thing on my network that would stop it from downloading. We use the app on three other devises on the same network and the only one having the problem is the Window 8. Any suggestions for us?
Senior Member
Please follow the steps in post #5 at this link and let me know how it works out for you.
https://tech.lds.org/forum/viewtopic.ph ... 00#p136600
https://tech.lds.org/forum/viewtopic.ph ... 00#p136600
Learn more about Gospel Library for Windows 10 Beta at the link below:
https://tech.lds.org/wiki/Gospel_Library_for_Windows_10
https://tech.lds.org/wiki/Gospel_Library_for_Windows_10
New Member
Thanks. I did that but it still wasn't working. Geeksquad helped me find out there was a corruption in the windows store. All other apps were working, but for some reason gospel library wouldn't work through the corruption. They ran a DSIM and it was able to fix the problem. Thanks for all the help in this forum.
Senior Member
Thank you for the follow up and information about what was able to fix your system. This has been an extraordinarily difficult issue to track down as healthy machines aren't affected. I'll look into more about DSIM for future users experiencing this error.
Learn more about Gospel Library for Windows 10 Beta at the link below:
https://tech.lds.org/wiki/Gospel_Library_for_Windows_10
https://tech.lds.org/wiki/Gospel_Library_for_Windows_10
New Member
Re: Gospel Library not working in Windows
Having same problem, plus, after uninstalling I could not reinstall. Install page thought it was already installed. I had to delete all files and folders with gospel library in their name. I edited the registry and deleted all keys related to "gospel" (didn't delete the ones for "gospel study"). After restart I was able to re-install the app, but got the same issue. The header shows up and then the whole thing goes away. Event log error message is
"- System
- Provider
[ Name] Application Error
- EventID 1000
[ Qualifiers] 0
Level 2
Task 100
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2015-05-13T05:47:43.000000000Z
EventRecordID 383578
Channel Application
Computer Lenovayoga3
Security
- EventData
GospelLibrary.UI.exe
0.0.0.0
554aff70
combase.dll
6.3.9600.17415
54503d84
c000027b
001212e1
16e4
01d08d4052bf4f23
C:\Program Files\WindowsApps\TheChurchofJesusChristofL.GospelLibrary_2.15.5.60_x86__ae8bh92e13w8t\GospelLibrary.UI.exe
C:\windows\SYSTEM32\combase.dll
9244b4de-f933-11e4-827d-b01041f26b98
TheChurchofJesusChristofL.GospelLibrary_2.15.5.60_x86__ae8bh92e13w8t
App "
If anyone can decipher this error message it would be greatly appreciated by many of us using Windows 8.1.
"- System
- Provider
[ Name] Application Error
- EventID 1000
[ Qualifiers] 0
Level 2
Task 100
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2015-05-13T05:47:43.000000000Z
EventRecordID 383578
Channel Application
Computer Lenovayoga3
Security
- EventData
GospelLibrary.UI.exe
0.0.0.0
554aff70
combase.dll
6.3.9600.17415
54503d84
c000027b
001212e1
16e4
01d08d4052bf4f23
C:\Program Files\WindowsApps\TheChurchofJesusChristofL.GospelLibrary_2.15.5.60_x86__ae8bh92e13w8t\GospelLibrary.UI.exe
C:\windows\SYSTEM32\combase.dll
9244b4de-f933-11e4-827d-b01041f26b98
TheChurchofJesusChristofL.GospelLibrary_2.15.5.60_x86__ae8bh92e13w8t
App "
If anyone can decipher this error message it would be greatly appreciated by many of us using Windows 8.1.
New Member
ToManyLetters wrote:Thank you for the follow up and information about what was able to fix your system. This has been an extraordinarily difficult issue to track down as healthy machines aren't affected. I'll look into more about DSIM for future users experiencing this error.
mabaolra wrote:Thanks. I did that but it still wasn't working. Geeksquad helped me find out there was a corruption in the windows store. All other apps were working, but for some reason gospel library wouldn't work through the corruption. They ran a DSIM and it was able to fix the problem. Thanks for all the help in this forum.
jajaskolka wrote:It works for me, and has worked since launch of the app. There are a ton of bugs, that I see. But at least it works.
Senior Member
If you are still having issues, download the beta version of the application from the Windows Store. We've changed how the app downloads content to work around this bug in Windows.
Learn more about Gospel Library for Windows 10 Beta at the link below:
https://tech.lds.org/wiki/Gospel_Library_for_Windows_10
https://tech.lds.org/wiki/Gospel_Library_for_Windows_10
New Member
re: 64 bit Windows 8.1
Observations:
1.) Gospel Library for Windows does not sync my bookmarks. I was reading Isa. Chapters 40 through 43. The Androids have no problem syncing while GL Windows had failed to sync bookmarks.
2.) It did find and present part of my highlighted verses.
3.) I normally read three or four chapters as a time. It took 4 steps to do get to each new chapter. Not certain whether that was intended function.
4.) Using media on the first chapter worked fine, but on the remaining chapters, the play button had a glitch and I pressed it a few times and it finally activated. They pause function showed up after 2 or 3 mouse clicks on Play and then I could press Play and the audio started. On the 3rd chapter, it actually repeated the audio and I hadn't touched it. I read text along with the audio and was surprised when the female voice started again (Chapter 43 of Isa. OT).
Observations:
1.) Gospel Library for Windows does not sync my bookmarks. I was reading Isa. Chapters 40 through 43. The Androids have no problem syncing while GL Windows had failed to sync bookmarks.
2.) It did find and present part of my highlighted verses.
3.) I normally read three or four chapters as a time. It took 4 steps to do get to each new chapter. Not certain whether that was intended function.
4.) Using media on the first chapter worked fine, but on the remaining chapters, the play button had a glitch and I pressed it a few times and it finally activated. They pause function showed up after 2 or 3 mouse clicks on Play and then I could press Play and the audio started. On the 3rd chapter, it actually repeated the audio and I hadn't touched it. I read text along with the audio and was surprised when the female voice started again (Chapter 43 of Isa. OT).
Senior Member
If you've had the app installed for quite a while, you may be running into the remnants of an old sync bug. Simply signing out and back into your LDS Account in the app will fix the issue.1.) Gospel Library for Windows does not sync my bookmarks. I was reading Isa. Chapters 40 through 43. The Androids have no problem syncing while GL Windows had failed to sync bookmarks.
2. I'm not sure what the issue is here.
3. Did swiping from chapter to chapter not work? How about clicking the arrows on either side of the screen? Were they nonfunctional, too?
4. Are you using the release version of the app, or the beta?
Learn more about Gospel Library for Windows 10 Beta at the link below:
https://tech.lds.org/wiki/Gospel_Library_for_Windows_10
https://tech.lds.org/wiki/Gospel_Library_for_Windows_10