Wrong ward and stake info

2 postsstarted by mareningles 2013-07-29 06:34 UTC978 viewsoriginal topic

New Member

#1
2013-07-29 06:34 UTC

Our records were transferred last week to our new ward, however, when either my husband or I log in to lds.org or try to access the ward directory/information through LDS Tools, it still shows our former ward/stake info. We have tried syncing and downloading the directory information in the app several times - still not working. We really need to have access to our new ward directory. Please help.

russellhltn

Community Administrator

#2
2013-07-29 06:44 UTC

mareningles wrote:it still shows our former ward/stake info.

You need to get with your membership clerk. The fact that the system still sees you as being in the old ward indicates that your records really haven't moved.

Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.