Sideloaded LDS Tools not syncing anymore

14 postsstarted by brent.taft 5,358 viewsoriginal topic

New Member
#1
In the last month or so I can no longer sync LDS Tools on either my BlackBerry PlayBook or My Z10. It authenticates okay then says it is syncing the stake data then as soon as it shows my ward being synced it says "The connection was lost. Please try again later." It is the same message from both devices. Has anyone else seen this? It had been working just fine... could it be due to a server side update?
📎 IMG_00000526.png (64.9 KiB)
Community Moderators
#2
Syncing seems to work fine on other devices – it must be either a problem with the Blackberry version of the app, or your network connection. I assume the process of connecting to the church's server should be the same for any version of the app...
Samuel Bradshaw • If you desire to serve God, you are called to the work.
New Member
#3
I have this same problem as well on my playbook and Z10. It was actually attempted to sync. It recognized my credential authentication, Stake positions and when it attempted to sync my ward household info it got that error message. It had been working just fine as well before. Something (could be a mapping structure changes) must've changed somewhere on the server side. Someone in the development team needs to have it check.
Community Moderators
#4
This is the project page for Gospel Library for Blackberry:
https://tech.lds.org/projects?controlle ... ojectid=14
I'd suggest joining and sending a message to the discussion group or one of the project managers...
Samuel Bradshaw • If you desire to serve God, you are called to the work.
New Member
#5
Thank you for sharing the link. But I think we need the LDS Tools project page instead of the Gospel Library. Would you mind providing one for it?

Thanks.
Community Administrator
#6
tandimaned wrote:Thank you for sharing the link. But I think we need the LDS Tools project page instead of the Gospel Library. Would you mind providing one for it?
LDS Tools for Blackberry project page.
Questions that can benefit the larger community should be asked in a public forum, not a private message.
Community Moderators
#7
Oops, sorry about that! :)
Samuel Bradshaw • If you desire to serve God, you are called to the work.
New Member
#8
It should be noted that this is basically the android port, not really old school BBOS. So I doubt the BBOS LDS Tools project will offer any help. And since this is for BlackBerry, the android group probably won't help either...

If it happened on either one of the devices and not both, I'd think it is due to the device, but as it affects both the PlayBook and Z10 I am more inclined to think it is a "problem" or a change to the Server. I have thought that it may be due to an outdated version of the app, but you wouldn't think the church would cut off people using older devices and older versions of the app.

As of this day, 13 August 2013 it still does not work.

My next step will be to try loaded BB10.2 OS and try an android 4.2.2 version of the app...
New Member
#9
Got the same error tonight. Deleted it reinstalled through chrome and got the same error message. Bought my wife an IP5 great app but I can't stand the phone. When is 10.2 getting to BB10? And hopefully the Church will make a native app for BB10. They have the resources... Looking for the most updated BAR files for LDS Tools, Gospel Library and Mormon Channel. Thanks.
Community Administrator
#10
scottdpreece wrote:And hopefully the Church will make a native app for BB10. They have the resources...
I know that many people assume that the Church has abundant development resources, but that is not the case. Progress on Android tools (with a market share several times as large as BlackBerry) is slower than many people hope, which is also true of Windows 8 apps. If the Church doesn't have the resources to keep those market segments happy, I doubt that BlackBerry with its declining market share would be considered worthy of significant development efforts.

That's not an official position -- just my observations based on experience and a few comments from Church employees over the years. I'm sure that's not what you want to hear....
Questions that can benefit the larger community should be asked in a public forum, not a private message.
New Member
#11
Yes, we understand that BlackBerry is not the giant it once was, but we also know that we (BlackBerry users) would be content to have a correctly ported Android app with minimal work.
Then at such time when we hopefully get out of this duopoly, the church may consider doing work for other platforms. Or better yet, when there is one code to rule them all that will work on any OS, then we wouldn't have to divide resources for development.

BB10.2 should be out before the year is up. You can install a leaked version of the OS already, but it may not be as stable as some users may desire. With BB10.2 it can run Android 4.2.2 apps.
New Member
#12
The Church and tithing dollars subsidize BYU over $300MM a year so to think a "project" for some students in Provo, Idaho or Hawaii do build a native APP for BB10 isn't a lot to ask IMHO. Additionally, the target markets for growth in the church and the markets that still utilize BlackBerry are similar: Latin America, India and Africa.

I figure we already got Brigham Young from Canada and WIllford Woodruff from the UK so were done there...
Community Moderators
#13
I'm at BYU and I don't personally know anyone who has a BlackBerry device, let alone programs for BlackBerry. The big ones are iOS and Android, and it seems most everyone else – the remaining minority – has basic (non-smart) phones. But if apps can be ported to BlackBerry from Android, that seems like the first logical step...
Samuel Bradshaw • If you desire to serve God, you are called to the work.
New Member
#14
Who can I speak to about getting this support for BlackBerry 10 OS? It seems that it would take a small amount of effort to take a ported/sideloaded app and just get it working on BlackBerry, and put it up on app world. It doesn't need to be rebuilt completely, does it? I'd even like to volunteer to figure it out if I could find the right person to talk to. I'm using a Z10.
Also, Gospel Library works great, but cannot annotate. Is there something I'm missing?
Thanks in advance!