russellhltn wrote:Check to make sure that all the information about the out-of-unit leader is recorded: MRN, Priesthood, etc. I'm not sure exactly what's required, but if it's missing something important, they will not have access.
Actually, no, that's not true. If there is enough information to enter the calling in MLS then the calling will go to CDOL and should provide access. Additional information on the out-of-unit record doesn't get transferred out of MLS.
I'd check in
CDOL and make sure the high councilors show up and are in black text. That will indicate whether they are entered with the correct standard position. If they don't show up then I'd try removing the calling in MLS and reentering it to see if that will push it to CDOL. If the calling is in orange then the calling isn't the standard high councilor calling and that needs to be corrected in MLS.
If they do show up in black then there is probably something wrong with their headers. Have one of them go to
http://lds.org/header and look for the line that starts with policy-ldspositions. There should be a
p94 in the line. If not then something didn't sync from CDOL to the authentication system. If that's the case then we will probably need JonesRK to let us know what to do.