New Photos (1)

I am ward clerk and therefore have the ability to approve new photos for our directory. It currently says there is one new photo waiting for approval, but when I click on "New Photos (1)" it is blank. How can I find this "missing" photo or at least clear the new photo indicator?

I see this same thing and have been looking for a cause and a solution for two months now. The people at LUS have been no help. I think it is a programing bug. I have just resigned myself to seeing "New Photos (1)" when there are none. If the number goes up then I know there actually are some awaiting approval.

I wonder if it's caused by someone submitting a photo and then removing it. If that's the case, then you could submit a dummy photo for that person and remove it. That should clear it.

I think it's a bug as well.

I am resurrecting this old thread to see what others are seeing in regard to this. I now am in a ward where the bishop and his counselors use the Directory and use their administrator rights. One irritating point is the presence of that "(1)" when it should be nothing or "(0)".

russellhltn wrote:I wonder if it's caused by someone submitting a photo and then removing it. If that's the case, then you could submit a dummy photo for that person and remove it. That should clear it.

I would like to be able to do that except there is no way to find out who that would be if that is in fact the case. But I really doubt it. This is the third ward I've been in where this is an issue.

I still believe it to be a coding error or a bug . Unfortunately submitting feedback only results in an automated reply that they got the feedback. No other responses have come in a year or more. And the problem is still there. This is probably such a low priority that it has most likely fallen of the list of things to even consider working on.

jdlessley wrote:I am resurrecting this old thread to see what others are seeing in regard to this. I now am in a ward where the bishop and his counselors use the Directory and use their administrator rights. One irritating point is the presence of that "(1)" when it should be nothing or "(0)".

I am having this same issue and it is driving me crazy. Any updates on a resolution?

Bump.

I also have experienced this problem for over a year now. Mine says "New Photos (2)". I can still upload photos successfully, and so can members. When members upload their own photos, I see the number go up, and then I know to check it, otherwise I just ignore it when it stays at "2".

My wife and I were called about a month ago to help get, approve, and manage photos for our ward directory. At first everything was fine and it showed "New Photos (0)" when there was nothing to approve. Then about a week ago it started showing "New Photos (1)". As far as I know, I did nothing to help encourage this, but it is already getting old. Any news on a solution?

Bump.

fernsten wrote:Bump.

I haven't heard of any updates on this issue, nor any pending Directory release at all.

dbollard99 wrote:I also have experienced this problem for over a year now. Mine says "New Photos (2)". I can still upload photos successfully, and so can members. When members upload their own photos, I see the number go up, and then I know to check it, otherwise I just ignore it when it stays at "2".

I know this doesn't help much, but somehow it magically went back to "New Photos (0)". It's been a long time, and I've reset MLS a few times (MLS top left corner, 'reset callings' or something like that..). It is back to normal now. Don't know how it got fixed. But it did.

Bump.