Tech Forum Archive

members moved out list inaccurate

6 postsstarted by garthlanderson 1,695 viewsoriginal topic

garthlanderson
New Member
#1
Hello, Our members moved out list frequently will show a member or members to have moved out, when in fact they have not moved, and their records are still in MLS in our ward. This seems to happen most frequently with people who have recently moved into our ward, and sometimes it is a child not long after a new child of record has been completed, though mostly it is completely random. We have had whole families or parts of families whose records disappear from our ward, only to (sometimes) have them return one day...Help!
russellhltn
Community Administrator
#2
garthlanderson wrote:We have had whole families or parts of families whose records disappear from our ward, only to (sometimes) have them return one day...Help!
I suspect the move-out list will show anyone who has moved out even if their records have come back. You may have to work with Local Unit Support to find out who has been moving records from your ward.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
aebrown
Community Administrator
#3
When you find a specific member that you feel shouldn't be on the Moved Out list, I'd recommend that you print or preview that member's membership record. That will show you the previous ward and date they moved into the ward. It may well be that the date they moved in will be surprisingly recent. In that case, knowing the previous ward will help you track down why the record was moved out and back in so recently.
Questions that can benefit the larger community should be asked in a public forum, not a private message.
jcarroll
New Member
#4
garthlanderson wrote:Hello, Our members moved out list frequently will show ...
Is this on lds.org, or from MLS?
rontilby
Member
#5
aebrown wrote:When you find a specific member that you feel shouldn't be on the Moved Out list, I'd recommend that you print or preview that member's membership record. That will show you the previous ward and date they moved into the ward.
Note that the "Date moved from prior unit:" shown on the printed membership record will NOT be the "Date you received the membership" if the record spent some time in the address unknown file.
russellhltn
Community Administrator
#6
rontilby wrote:Note that the "Date moved from prior unit:" shown on the printed membership record will NOT be the "Date you received the membership" if the record spent some time in the address unknown file.
True, but that would explain a different problem.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.