Link to newsroom.lds.org links to nonexistent page on lds.org

While trying to reach newsroom.lds.org, came across this URL which my browser said does not exist instead of the target website.

policypoint.ldschurch.org/policypoint

What's with this? Hadn't seen this type of message on any website before, let alone a Church web property

Can't seem to duplicate the error you saw. Firefox and IE7 both pull up newsroom.lds.org just fine. Is it still a problem for you?

Mike

It must have been a very temporary issue. Works fine for me as well.

Tom

I am having the same problem right now. LDS Newsroom forwards the URL to policypoint.ldschurch.org/policypoint. What's that? hmmm...

Correction: I notice now that going to http://www.ldsnewsroom.com works just fine; the problem is with http://newsroom.lds.org.

JamesAnderson wrote:While trying to reach newsroom.lds.org, came across this URL which my browser said does not exist instead of the target website.

policypoint.ldschurch.org/policypoint

What's with this? Hadn't seen this type of message on any website before, let alone a Church web property

When I try that same link (newsroom.lds.org,) I get forwarded to the same point:
http://policypoint.ldschurch.org/policypoint

If I on the frontpage of lds.org click on the link "News and Events" and then on the next page click on "Newsroom" it has a link to http://www.lds.org/newsroom

If I open the frontpage of lds.org instead hover over "News and Events" and click on the "Newsroom" link then it will take me to http://www.newsroom.lds.org which is different from above.

BOTH links doesnt work for me and gives me "Your requested host "policypoint.ldschurch.org" could not be resolved by DNS" and the weblink now is http://policypoint.ldschurch.org/policypoint

I hope the above might share some light on the situation.

tjthompson wrote:I am having the same problem right now. LDS Newsroom forwards the URL to policypoint.ldschurch.org/policypoint. What's that? hmmm...
Correction: I notice now that going to www.ldsnewsroom.com works just fine; the problem is with http://newsroom.lds.org.

That also works for me. Yes http://www.newsroom.lds.org has problems but also http://www.lds.org/newsroom

It must have been a temporary glitch, because all the newsroom links posted above are now working again. It might happen when they update the website with new material.

Mikerowaved wrote:It must have been a temporary glitch, because all the newsroom links posted above are now working again. It might happen when they update the website with new material.

I can confirm I still have the above problems.

All of the methods listed above work for me. I wonder if this is related in any way to one bad server in load balance arrangement, or something like that. I have very little knowledge about how large sites work.

RussellHltn wrote:All of the methods listed above work for me. I wonder if this is related in any way to one bad server in load balance arrangement, or something like that. I have very little knowledge about how large sites work.

Perhaps the users with these problems should try clearing their browser caches as well (or doing Ctrl+F5 refreshes). It could have been an intermittent problem that has since been resolved, but your caches bring up page results that appear otherwise.

mkmurray wrote:Perhaps the users with these problems should try clearing their browser caches as well (or doing Ctrl+F5 refreshes). It could have been an intermittent problem that has since been resolved, but your caches bring up page results that appear otherwise.

I had already tried that as well as testing both IE and Firefox but still no luck.

The message I get from from our network is:
"Your requested host "policypoint.ldschurch.org" could not be resolved by DNS."

To me that sounds like the link is expecting something there but its hard to know what is causing it to expect something at policypoint.ldschurch.org.

So now I am wondering what it is that is requesting access to "policypoint".

In addition I can tell that for me:

This works: http://newsroom.lds.org/ldsnewsroom/eng/

This does NOT work: http://newsroom.lds.org/

The last one is the one that end up pointing to http://policypoint.ldschurch.org/policypoint

If would be interesting to see if those for who the second link works could clear their cache and see if theirs still work afterwards

If not then there must be something in the web page script. Could it be its trying to be clever to detect which country we are from (hence why its working for some and not others)??? I am just guessing now.

Are there members of the lds.org team reading these messages??? It would be a comfort to just see an acknowledgement.

dkjorgi wrote:In addition I can tell that for me:

This works: http://newsroom.lds.org/ldsnewsroom/eng/

This does NOT work: http://newsroom.lds.org/

The last one is the one that end up pointing to http://policypoint.ldschurch.org/policypoint

If would be interesting to see if those for who the second link works could clear their cache and see if theirs still work afterwards

If not then there must be something in the web page script. Could it be its trying to be clever to detect which country we are from (hence why its working for some and not others)??? I am just guessing now.

Are there members of the lds.org team reading these messages??? It would be a comfort to just see an acknowledgement.

I'll make sure that they do read these posts.

Tom

Are you guys behind the Church's firewall or checking Newsroom.lds.org from home?

Thanks
Kim (I post all the content to Newsroom)

I'm a home user. My DNS can't resolve "policypoint.ldschurch.org" either, but then I don't see anything directing me to that location. All the newsroom links work for me.

[font=&quot]I ran into this issue with an area (don’t remember which, but it wasn’t local) Public Affairs missionary couple. After checking into it, the prompt is coming from something to do with LDS Accounts. I'm pretty sure they ended up putting in their LDS Accounts username and password and it let them go to Newsroom. [/font][font=&quot]As far as I could tell, it has nothing to do with Newsroom. So far, I've only seen this issue show up behind the Church's firewall.
[/font]

Kim S. wrote:Are you guys behind the Church's firewall or checking Newsroom.lds.org from home?

Kim, no church firewall here, just the company I work for.
Funny enough its working for me at home but not at work.
Ok the first anyone will say is that it must be my works firewall but they are obviously pointing to lds.org as the site redirecting to the policy link.

From the first time I posted until two nights ago, clicking on a link directly to the Newsroom either from the homepage flyout, or the link on the left on the 'Around the Church' page gave me the error.

Tonight I tried it with the 'www' in the URL as I had before, and found it worked right, and the URL is resolving as normal to the Newsroom page.

What appears to have happened is the server was not recognizing URLs with the 'www' before newsroom.lds.org until someone fixed the problem and that appears to have been done in the last two days.

Did all mine from home going straight to the page via links, no other special access was used, such as LDS Accounts, etc.

Its great to see the lds.org team is now looking at the problem because the behaviour has now changed. Here is an update:

As of now the situation for me on lds.org is this:

When I hover over "News and Events" and then click on "Newsroom" then the link is http://www.newsroom.lds.org/

When I click on "News and Events" and then on the next page click on "Newsroom" then the link is
http://www.lds.org/newsroom

Both of these now return a different message from the previously reported one. The message is from our network is:

"Network Error (dns_server_failure)

Your request could not be processed because an error occurred contacting the DNS server. The DNS server may be temporarily unavailable, or there could be a network problem"

Both of them are now sitting at http://policypoint.ldschurch.org/policypoint but this time it took longer to get there whereas before it returned the previous error almost instantly. Not this time.

The more direct link of http://newsroom.lds.org/ldsnewsroom/eng/ still works fine.

I hope this will help tracking down the problem.