Issues getting branch counselors to show up in the directory

8 postsstarted by negfou 2013-05-11 16:30 UTC1,187 viewsoriginal topic

New Member

#1
2013-05-11 16:30 UTC

I've added the new counselors in MLS and when I checked the directory on lds.org, they don't show up. I go to CDOL and look at the callings for the branch, I can see the counselors, but they are not listed under the branch presidency, but are under an unnamed category. Any guidance on how to fix this issue would be appreciated.

this is what i see in CDOL — this is what i see in CDOL (7.69 KiB)

New Member

#2
2013-05-11 16:32 UTC

Re: Issues getting branch counselors to show up in the direc

I've already removed the names as well as the positions in MLS, waiting for it to be updated in CDOL, then adding them again, but the same thing keeps happening.

Community Administrator

#3
2013-05-11 18:03 UTC

Re: Issues getting branch counselors to show up in the direc

How long have you waited after you've added them? I'm thinking there might be some process at CHQ end that has to happen before it's complete. The fact the printing in is black shows they have been added as a standard position.

Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

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New Member

#4
2013-05-11 19:28 UTC

Re: Issues getting branch counselors to show up in the direc

russellhltn wrote:How long have you waited after you've added them? I'm thinking there might be some process at CHQ end that has to happen before it's complete. The fact the printing in is black shows they have been added as a standard position.

It's been done for at least a couple weeks at this point. The odd thing is that they have access to all of the functionality of LDS.org for their callings, they're just not showing up as members of the branch presidency.

Church Employee

#5
2013-05-12 06:39 UTC

Re: Issues getting branch counselors to show up in the direc

I should be able to fix this on Monday.

Community Administrator

#6
2013-05-12 08:10 UTC

Re: Issues getting branch counselors to show up in the direc

JonesRK wrote:I should be able to fix this on Monday.

I was hoping you would see this thread. I'd be interested to hear what happened.

Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

New Member

#7
2013-05-12 12:18 UTC

Re: Issues getting branch counselors to show up in the direc

JonesRK wrote:I should be able to fix this on Monday.

Thanks.

Church Employee

#8
2013-05-13 19:30 UTC

Re: Issues getting branch counselors to show up in the direc

russellhltn wrote:
JonesRK wrote:I should be able to fix this on Monday.
I was hoping you would see this thread. I'd be interested to hear what happened.

This is fixed. The problem was some of the ids (in a database id's are how things are connected together) were not set correctly. There were enough pieces connected that I could link it all back up.