Tech Forum Archive

Deceased member not deceased

4 postsstarted by mathewtheronsouthwick 923 viewsoriginal topic

mathewtheronsouthwick
New Member
#1
In MLS, it shows under a certain member's information that her current spouse is deceased. It shows this as a note at the bottom of the current spouse tab in the individual's record. This spouse is not deceased and I don't know how that note even got on there. I couldn't find a way to remove this note. Does anyone know how to fix this problem?
russellhltn
Community Administrator
#2
Sound like a job for Special request.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
mathewtheronsouthwick
New Member
#3
I followed the instructions for special request and sent my changes through MLS 2.5 weeks ago, but still have received no reply. I don't know if I am supposed to get a message from them or what, but the problem is still not solved. What else should I do?
russellhltn
Community Administrator
#4
I'd call Local Unit Support on Tuesday.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.