New Member
I had a member of our ward call and ask for some help with searching on LDS.org. Everytime she did a search, she got an "Aw, Snap!" error from Google Chrome. I did a teamviewer session and started my troubleshooting. I did a malware scan, disabled all of the chrome extensions. I deleted her chrome profile, and created a new chrome user profile. I uninstalled chrome, removed the profile folders, then reinstalled chrome.
None of this solved the problem, everytime she typed in her search terms on the top of the site, chrome errored out. I decided I better test it on my computer. I opened up chrome on my PC and I typed in the search term "test" and the site returned results just fine. So I thought I would try what she was doing, I returned to the lds.org homepage and typed in her exact search terms, "justification sanctification" and guess what, I get the Aw, Snap! error on my PC too. I know this is going to sound strange, but if I search for the shorter version of either of those words, it works. I can search for "justify" or "sanctify" but if I search for "Justification" or "Sanctification" google chrome once again returns the "Aw, Snap!" error.
So I was wondering if someone else can test it and see if they get the same results. I've tried 3 computers running Chrome, all with the same results.
Thanks!
None of this solved the problem, everytime she typed in her search terms on the top of the site, chrome errored out. I decided I better test it on my computer. I opened up chrome on my PC and I typed in the search term "test" and the site returned results just fine. So I thought I would try what she was doing, I returned to the lds.org homepage and typed in her exact search terms, "justification sanctification" and guess what, I get the Aw, Snap! error on my PC too. I know this is going to sound strange, but if I search for the shorter version of either of those words, it works. I can search for "justify" or "sanctify" but if I search for "Justification" or "Sanctification" google chrome once again returns the "Aw, Snap!" error.
So I was wondering if someone else can test it and see if they get the same results. I've tried 3 computers running Chrome, all with the same results.
Thanks!
