LDS Tools 2.1.3

Just an F.Y.I. I don't know if people are naturally inclined to do this, but since updating my LDS Tools on my iPhone today, it kept crashing every time I would try and load a contact. It turned out, that I needed to sync my account in order for the app to function properly.

Like I say, it wasn't the first thing that came to mind, but it seemed to fix the problem I was having. Perhaps others will benefit from seeing this too.

The download instructions did say to sync data, before using!

Instructions?

What?

bschroader wrote:Instructions?

What?

Displayed if downloaded from the iPod/iPad etc., app and via iTunes etc..

LOL. Thanks Biggles. This is just me being a little snarky.

What can I say. It's either the "guy" thing that I don't pay much attention to instructions, or most iPhone apps that you update don't require special instructions. I'm just glad I was able to figure it out on my own and figured this might help others who might have thought there to be a bug in the last release or something.

At any rate, no worries.

bschroader wrote:LOL. Thanks Biggles. This is just me being a little snarky.

What can I say. It's either the "guy" thing that I don't pay much attention to instructions, or most iPhone apps that you update don't require special instructions. I'm just glad I was able to figure it out on my own and figured this might help others who might have thought there to be a bug in the last release or something.

At any rate, no worries.

I always say when all else fails, read the instructions!

But I agree, it might help someone else!

Biggles wrote:I always say when all else fails, read the instructions!

Yes, but that is not nearly as fun as trying to figure it out on your own. [grin]

I recently downloaded LDS Tools 2.1.3. For some reason, no Marriage Info shows up since the new release was installed. Has anyone else had this problem? All I get now is a blank screen if I touch Marriage for any record I have in LDS Tools.

Any help to resolve this would be appreciated.

hyattg wrote:I recently downloaded LDS Tools 2.1.3. For some reason, no Marriage Info shows up since the new release was installed. Has anyone else had this problem? All I get now is a blank screen if I touch Marriage for any record I have in LDS Tools.

Any help to resolve this would be appreciated.

To state the obvious, have you done a data update since? I had to sync twice before Ordinance information appeared!

Yes. I have done several updates, and got the same result each time. I sent an email to the help desk, from inside the app; they replied that I should delete the app, re-install it, then re-sync the data, and everything would work fine. I followed their instructions, and still haven't got the Marriage info to show up. I deleted and re-installed it twice, and still no Marriage data.

I have downloaded the newest version (I think) 2.1.3 of LDS Tools and have had nothing but problems ever since. I originally upgraded the app and then re-downloaded the data, but every time I would open the app and click on a person it would start to come up and then crash and close. I have tried every combination and still cannot get it to work. According to all the literature and troubleshooting information I have seen it says that deleting the app, rebooting the device, re-downloading and updating the data should fix the problem. It does not. I even went so far as reducing apps and data on my iPhone, thinking that there was perhaps not enough memory but to no avail. I have deleted the app multiple times, re-booted, re-downloaded the data but it still won’t work.

I have also sent multiple problem reports through the app, and in every other way I could find to communicate the problem but have heard nothing back in response from any of my pleas. I am a Bishop and this has been an invaluable app in my calling and I have loved it until this last version and all the problems I have had. If this cannot be fixed is there some way I could get an older version on my phone that did work. Please, please respond and help me.
Thanks,

Bishop Gary D. Peterson
Jordan Oaks 1st Ward
Home 801-280-6452
Work 801-774-2431
Cell 801-971-5172

If I were still using iOS, I would remove the app, download it again, and then sync the data before I tried to do anything else. Then I would close the app.

I would restart the app, and I would sync the data again. Then I would try to use the app.

Throughout my history of using LDS Tools on iOS, I found that things did not normally work the first time. Whether I unfairly attributed it to programming error, it was reality for me.

I often found, however, that if I just did some things twice, they worked the second time. It was that way for me when the pass code was first required.

Every now and then, one of the developers is brave enough to show up here and confess to what is really happening. I am sure they like to have a fix in work before they do. (You know, something about shooting the messenger.)

But this upgrade has so many reported problems, that it would be nice to have some sort of idea what is going on.

The only thing worse than not having LDS Tools working is when LDS.org is also goofing up at the same time.

There was a way to get an old .ipa file back onto my iPod Touch if it was still in the Trash Bin and I moved it back into the iTunes area of my computer, then made sure I never accepted an update again. But it has been a long time since I did that, and I do not know if it works any longer.

I was told in a response from the developers that they were working on a new version to be released soon and was told there is a beta version out there but no luck in locating. "After signing up for the community project, you can always download the latest iOS version here: http://tech.lds.org/dl/ios/. To download the beta version, tap on the LDS Tools icon." Anyone have any luck locating?